St. Mary's Good Samaritan TELEHEALTH OPERATIONS COORDINATOR in St. Louis, Missouri


Telehealth Operations Coordinator

Role Purpose:

Under general supervision and in collaboration with the Manager of Telehealth Services, and further collaboration with SSM Health Cardinal Glennon executive leadership, serves as the outreach and operational leader for pediatric telehealth programs and their partnering entities. Primary tasks include creating operational project plans and workflow development, building telehealth training curricula, coordinating relationships with outreach executives and physicians, and managing credentialing and contract standards for day-to-day operational management.

General Responsibilities:

  • Operational leader new clinical implementations at telehealth outreach sites;

  • Primary contact for post-live operations, optimization, and maintenance of all service lines across all outreach sites;

  • Works closely with SSM Health outreach team maintaining hospital relations;

  • Maintains organization of credentialing and contracting aspects of all telehealth services;

  • Develops and establishes formalized training curricula for internal and external staff of all telehealth service lines;

  • Works with telehealth manager on vendor relationships, identifying new technological solutions, and determining technical practice standards;

  • Strong communication and relationship building skills;

  • Exhibits creative, critical-thinking, outside-the-box methodologies to problem solving scenarios.


Minimum Qualifications:

Bachelor’s degree

2+ years health care project management, health IT, or relevant health care experience


Master’s degree in a health care field

Preferred Qualifications:

Master’s degree

2+ years health care project management, health IT, or relevant health care experience

Relevant telehealth, pediatric medicine, or academic medical center experience is a bonus

Organization: SSM Health Cardinal Glennon Children's Hospital

Primary Location: Missouri-St. Louis-SSM Health Cardinal Glennon Children's Hospital

Work Locations: SSM Health Cardinal Glennon Children's Hospital (0010) 1465 S. Grand Blvd. St. Louis, 63104

Job: Nursing

Req ID: 18010645