PEABODY INVESTMENTS CORP. Specialist PBS Service Management Analytics 7461BR in St. Louis, Missouri

Position Purpose:The primary purpose of this position is to serve as a primary resource for key performance indicator (KPI) and service level agreement (SLA) data reporting efforts which support the global Peabody Business Services (PBS) process including but limited to: Procure-to-Pay (P2P), Hire-to-Retire (H2R), Shipment-to-Cash (S2C), and various PBS and non-PBS projects.PBS is the shared services organization within Peabody and a trusted global partner to the business. This position plays an important role in the PBS reputation, prospects and vision. The employee will have a shared services mindset when fulfilling his/her duties that includes:Exceeding customer service expectationsProcessing requests and resolving issues in an accurate, timely and controlled mannerCollaborating to ensure shared understanding and accountability with customer(s)Embrace culture of agility and changeOptimize processes through automation and continuous improvementPrincipal Responsibilities: Responsible for data compilation and analysis to track and assess varying aspects of PBS performance to help identify opportunities for improvement. Design, develop and run queries, complex reports, graphs, etc. to provide metrics and analytics for PBSWork with PBS leadership and Service Management team to develop and maintain a comprehensive reporting suite which measures both overall team and individual contributor performance and activityMonitor KPIs and SLAs, identifying trends as well as understanding drivers of metric movementResponsible for periodic (daily, weekly, monthly) publishing and distribution requirements of scorecards, tracking reports and analytical tools with the applicable internal end-to-end process team members as well as external stakeholdersCollaborate with IT resources to leverage and utilize the data that is being gathered for the PBS group as well as improving methods of delivery and reportingServe as a resource for the Senior Manager of PBS Service Management to address various continuous improvement initiatives and special projectsProvide feedback for Service Management team on developments within their respective functional or regional areas of responsibility which may impact overall team performanceLiaise with corporate and site customers to work through reported issues, communicating compliance with service level agreements, as well as providing feedback for improving levels of service from the PBS teamCommunicate clearly with understanding and empathyFoster relationships with stakeholders and internal customers to build knowledge.Support PBS' Vision, Plan and Values.Identify and participate in process improvement initiatives.Keep current with ticketing systems including follow-up of outstanding items.Job Requirements:Bachelors degree in a business-related discipline, with five years of relevant experienceAdvanced Microsoft Excel and PowerPoint skillsVery strong skills in data analytics, interpretation and summarizing to various levelsExcellent organizational skills, attention to detail and high level of accuracyStrong written and oral communication skillsReport and query development skills, with the ability to tailor depending on the audienceAbility to understand priorities and manage multiple tasks, while remaining flexibleAbility to work independently and in collaboration to achieve goals; comfortable with changeWillingness to be a self-directed problem solver and operate in exploratory environmentsCommitment to a high level of customer service and provides timely follow-upSAP experience is preferred, including Business Explorer Analyzer and Query DesignerCommodity, mining or energy industry experience is preferredWork Schedule:Mon-Fri, generally 8-5; overtime as required to accommodate global meetings or projectsVEVRAA Federal ContractorRequest Priority Protected Veteran ReferralsEOE -Veteran /Disabled/Minority/AA/F/M/SO