Ascension Health Operator Services Sr Analyst - Level 4 in St Louis, Missouri
We Are Hiring
Operator Services Sr Analyst - Level 4
Why Join Ascension?
Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.
Ascension includes more than 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.
What You Will Do
Provides Level 4 product support leadership for Ascension Technologies applications and platforms in the Care Communications Portfolio, on the Operator Services Team. This role is desired to have high level awareness, experience with telephony and call triage software within the healthcare setting.
Desired Work Experience
3 or more years work experience with the following applications and platforms is strongly preferred: Amtelco, 1Call, American Messaging Paging Services, Spok. Experience and exposure to working and collaborating with with clinical and operational leaders, physicians and medical staff in a hospital environment is also preferred. A deep understanding of hospital operator process and procedures is highly preferred
Daily engagement and leadership with the product team for the support, iteration, build, deployment and upgrade of the Operator Services product platforms
Deep understanding of the connectedness of the product portfolio and its use case within the healthcare setting to include middleware
An understanding of dial plans, telephony, and call routing is preferred
High level of communication skills, both written and verbal are required
Works independently to understand workflows and applies technical knowledge to assist end users
Follows all established procedures
Creates clear documentation for education, knowledge share for team and procedure/policy requirements
Utilizes critical thinking to decipher workflows to understand adjustments needed to application deployments
Understands basic technology infrastructure to assist with any new functionality, break/fix or application replacement
On call availability is a requirement
What You Will Need
- High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
- 3 years of experience preferred.
Equal Employment Opportunity
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