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Cigna Operations Senior Analyst- Express Scripts in St. Louis, Missouri

The Client Service Specialist is responsible for handling a multitude of requests for their appointed workstream including issue analysis, problem solving and other tasks to ensure satisfactory results for SAM and Sales and Account Management Optimization (SAMO). Position requires basic account service and operational knowledge in order to successfully complete assigned work. Position requires routine communication with internal cross-functional partners but is not external facing. Position may participate in process improvement activities and other projects as assigned by leadership.

About Cigna

Cigna is a global health service company dedicated to helping the people we serve improve their health, well-being, and peace of mind. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton and share in changing the way people think about healthcare.


  • Maintains ownership for assigned Service Requests with a focus on quality and timeliness to meet all defined service standards to ensure CST and client satisfaction

  • Works closely with SAM while handling work stream specific assignments including but not limited to one or more of the following: client user access, client terminations, communications, file feeds, reporting requests and general inquiries

  • Resolves routine or standard problems using existing procedures and escalates as needed

  • Shows willingness to engage in process improvement initiatives and other team projects

  • Supports special projects as assigned by leadership


  • Strong PC skills including Microsoft Office products, e-mail and the Internet

  • Excellent verbal and written communication and presentation skills highly desirable

  • Strong attention to detail; problem solving and analytical skills preferred

  • Knowledge of the health care and PBM industry and its products and services desired

  • Ability to work cross functionally to resolve issues

  • Strong focus on customer service

  • Ability to manage timelines and meet tight deadlines

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.