Stride Multi-Client Success Manager, Accounting Operations - Full-Time Remote in St. Louis, Missouri
POSITION TITLE: Multi-Client Success Manager, Accounting OperationsStride is an accounting services firm that supports small to mid-sized business clientele. The Multi-Client Success Manager serves as the subject-matter expert to collaborate with clients, analyze financial results and optimize processes with a clear eye towards standardization. Qualified candidates must have an accounting background; MBA or CPA preferred.DUTIES & RESPONSIBILITIES
Oversee and support implementation of new accounts meeting time, budget and client requirements
Build and nurture trusting relationships by maintaining professional and reliable communications
Serve as account manager by coordinating deliverables, liaising with cross-functional teams, delegating tasks, resolving client issues and aligning outcomes with business goals
Meet with clients regularly to discuss and analysis financial results, offer new services, streamline processes, etc.
Perform periodic scope reviews for growth opportunities and continuous improvement initiatives
Experience working in a multi-client, service delivery environment
At least 5 years experience in bookkeeping, financial management, and/or general ledger accounting
Account management experience with clients ranging from $1m to $20m in revenues
Open, coachable, curious
Excellent verbal, written, and interpersonal communication skills
Highly organized, prioritizing efficiency and productivity
Demonstrated professional commitment to high ethical standards
Strong people/team management skills
Project management and systems engineering orientation
High comfort level working remotely with distributed teams both on and offshore
Proficient in web and cloud-based tools, including Quickbooks, Bill.com, Asana, Expensify, G-Suite, Salesforce.com and Karbon
WHO WE ARE
Stride was founded to help fast growing small business owners get and stay in their zones of genius by providing reliable, cloud-based accounting and payroll solutions. We exist on the premise that when business owners have trust and confidence in their financials, they can move their business forward faster by making more confident business decisions. We employ both commercial off the shelf and custom software to provide efficiencies to our clients, and stay on the cutting edge of the ever-changing accounting industry. We are committed to hiring an elite team of professionals with the knowledge, team-orientation, and communication skills to help our clients grow their businesses.
We work almost exclusively with fast-growing small businesses in professional services and technology. These are organizations that want to better understand their unit economics and that look to Stride to help them capture data correctly in order to make proper investments and business decisions.