HCA, Hospital Corporation of America Medicaid Eligibility Trainer in St Louis, Missouri

Parallon believes that organizations that continuously learn and improve will thrive. That's why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.

Now is the time to join our team of motivated and nurturing individuals working to assist patients with their Medicaid Eligibility screening and enrollment. Ideal candidates will have a steady work knowledge of medical terminology, practices and procedures, as well as laws, regulations, and guidelines. This position has the benefit of frequent travel to various states within the U.S. You should also share a passion for our purpose, "To serve and enable those who care for and improve human life in their community."

Does this sound like you? If so, APPLY TODAY. See what makes us a fabulous place to work!

Parallon is now seeking a Full-Time Medicaid Eligibility Trainer.

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  • We offer you an excellent total compensation package, including competitive salary , excellent benefit package and growth opportunities . We believe deeply in our team and your ability to do excellent work with us.

  • Your benefits package allows you to select the options that best meet the needs of you and your family. Benefits include 401k, paid time off medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, employee stock purchase program and student loan repayment.

    WHAT YOU WILL DO: Responsible for developing and conducting training programs for the Medicaid Eligibility (ME) service line that provides staff with the knowledge and skills required to achieve desired levels of performance.

    / The position is a Work From Home (WFH) position with aminimumof 75% travel. /

    Essential Job Functions:

  • Develop and maintain ME training program for each facility and state in scope for the assigned region / implementation team, adhering to the pre-established standard ME training curriculum. This includes researching and documenting applicable State Medicaid program(s) and guidelines, documenting center and facility-specific processes and procedures, and coordinating with Training Director and other ME trainers to maintain adherence to the standard curriculum across regions / implementation teams. It also includes converting State program guidelines, center/facility specific process documentation and technical systems documentation into training materials, following the standard ME curriculum. Curriculum covers implementation training for specific facilities, train-the-trainer training, ongoing new hire training, and ongoing refresher and just-in-time training for ME staff and first level leads.

  • Develop an implementation training plan and schedule for each facility in the assigned region based on the implementation timeline, in full coordination with the Implementation Director during implementation phase. This includes coordinating all training logistics (classroom arrangements, training materials, etc.) and collaborating with the center / facility training point of contact for center / facility orientation and compliance training. It also includes assisting with systems access setup and testing related to implementations. After implementation, develop training schedule in coordination with Training Director, regional operations, and regional HR.

  • D eliver training to new hires on-site at facility during implementation phase, coordinating with Implementation team. After implementation, deliver training to center-based new hires within region, coordinating with Operations to deliver training to onsite facility-based new hires within region.

  • Create and administer training evaluations and make recommendations to improve training effectiveness based on feedback. Create training certificates to recognize course completion.

  • Use basic assessment, design, development, delivery and evaluation (ADDIE) method when designing and developing training programs. Determine length of training, delivery medium, materials and media used; visuals and other test/reinforcement aids based on class participants. Assist in designing Leap Frog training modules as needed. Keep abreast of training and development research such as learning theory, motivation theory, and new materials, methods and techniques.

  • Coordinating with Operations management, conduct follow-up training, monitor ongoing progress and recommend steps to address further development needs, including refresher training and on-the-job transition support. This also includes researching and recommending vendor programs that address training needs.

  • Help coordinate manager training and talent development process within region. Recommend additional manager training topics based on assessed needs within region. Assist in developing, customizing or reviewing vendor and in-house training and assist in delivering select manager training courses within region.

  • Administer virtual training and maintain training records in HR and appropriate systems.

  • Monitor and report training progress to Training Director and regional Operations Director.

  • Participate in Compliance Committee and conduct audits. Document policy violations and compliance breaches using appropriate compliance forms and communicate to Compliance Officer.

  • May perform other Trainer related activities.


  • Knowledge: Strong working knowledge of Medicaid program guidelines and related government agencies; case management, ME screening and data flow processes; patient financial requirements assessments; insurance benefits counseling; patient confidentiality; and medical terminology, practices and procedures. Additional proficiency in instructional design procedures, adult learning theory concepts, training development methods and training delivery practices through demonstrated past successes. Working knowledge of Microsoft products (such as PowerPoint, Word, Excel, Visio and Publisher) for creating training materials.

  • Experience: Minimum 3 to 5 years of experience and progressive responsibilities with hospital/medical business office operations, ME screening, insurance procedures and patient interaction, with demonstrated proficiency with a variety of ME advocacy concepts, practices and procedures; and at least 1 year experience in developing and delivering training programs related to this field. Experience working with systems such as MagInk and HCLS3 a plus. College degree or a combination of high school diploma, advanced formal training and related work experience.

  • Skills/Aptitudes: Exceptional presentation and written communication skills with an ability to effectively communicate concepts, terminology and practices. Capable of organizing, developing and delivering training using multiple media, conducting role plays, assessing progress and measuring training effectiveness. Demonstrated systems aptitude with a customer orientation and flexibility in work practices. Ability to work effectively independently and as part of a team. **ABOUT US

    /Parallon believes that organizations that continuously learn and improve will thrive. That’s why after more than a decade we remain dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry’s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. /

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    /We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status./


Job: *Education Training & Professional Development

Title: Medicaid Eligibility Trainer

Location: Missouri-St Louis-Medstandard (ME) - RCPS

Requisition ID: 26573-159187