KPMG Director Service Operations in St Louis, Missouri
Director Service Operations
Requisition #: 45760
Practice Area: Business Support Services
Location: Atlanta, GA; St Louis, MO; Dallas, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Director, Service Operations to join our Digital Nexus technology organization.
Strategic responsibility for KPMG's Incident Management, Problem Management, Vulnerability Management, Availability Management, Operational Monitoring, and Event Management across IT
Define and maintain system and service monitoring standards in support of service availability and performance Service Level Agreement (SLAs) and an Operational Level Agreements (OLAs)
Establish a proactive team that anticipates and prevents potential outages, striving for continued improvement in service availability, and shorter service restoration times
Collaborate with Executive Leadership on the strategic and tactical planning of operations in a large enterprise environment, enforcing best practices design, implementation and operational standards
Provide governance for all changes made to minimize impact to the business and ensure compliance with standards and controls for all involved teams
Hire, train and organize high performance teams, using standard operating procedures and best practices, including providing written protocols and guidance to staff; Provide Metrics / KPI definition, trend analysis with recommendations and ensure team objectives are clearly defined and managed, acting as primary point of escalation for issue resolution
Minimum ten years’ experience in IT network operations, in a large scale organization
Bachelor's degree from an accredited college/university; Master's degree is preferred
Thorough knowledge in maintaining and implementing technology operations, including data center environments, telecom and WAN
Extensive experience with servers, storage, networks, Cisco, and Palo Alto V5
Outstanding verbal/written communication, collaboration, presentation and negotiation skills to lead an environment driven by customer service and team work; Ability to foster the development of high performance teams
Capable of building strong professional relationships with ability to influence all levels across the organization; able to set and execute strategic initiatives for team
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.