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Cigna Director, Pharmacy Marketing and Strategic Communications - Express Scripts in St. Louis, Missouri


The Director will be responsible for developing new and comprehensive strategies for Express Scripts Pharmacy to engage internal and external stakeholders and ensure the consistent and coordinated execution of high impact pharmacy marketing initiatives. They will develop methodologies for measuring and assessing the effectiveness of all external communication channels, and make appropriate changes to improve effectiveness and deliver outstanding results.

Primary Functions

  • Develop approach to pharmacy’s brand and thought leadership platforms, creating multi-year story arcs, and corresponding roadmap and project plans

  • Develop annual asset and media investment recommendations

  • Identify and leverage tools that help to measure the impact and attribution of brand and pharmacy or thought leadership campaigns

  • Continuously balance and optimize paid, owned, and earned investment campaigns

  • Continuously seek new ways to both express pharmacy’s identity, improve our awareness, and differentiate our positioning

  • Work with digital experience team, supply chain, and Cigna to generate a consistent look and feel assets that reflect/enhance pharmacy’s positioning, and mission

  • Drive the content curation and channel distribution strategy for all communication channels including: external pharmacy order/processing communications (Email, Text, AOM, Letter), web, mobile, social, client collaterals, supply chain HD products, and paid campaigns

  • Review media activities for compliance, consistency, quality, and timeliness

  • Create and implement a communication plan, preparing calendars to develop and disseminate information to appropriate groups

Key Competencies

  • Bachelor’s degree with emphasis in Business, Marketing, Communications, or related field preferred; MBA preferred

  • At least 8 years’ relevant product and strategy development / B2C marketing or corporate communications experience in healthcare industry preferred

  • Experience operating in a management consulting environment highly preferred

  • Demonstrated experience developing and implementing marketing and communications strategies

  • Strong knowledge of marketing / communication practices and techniques; experience developing media-rich content for targeted audiences using diverse channels

  • Ability to translate strategies into an executable plan

  • Drives solutions and accountability to ensure buy-in and execution support for growth

  • Demonstrates the capacity to synthesize complex information from disparate sources into a clear compelling story that helps the organization commit to action, helps leaders imagine and understand future potential, and ability to quickly translate ideas and insights into presentation-ready documents

  • Excellent written and verbal communication skills, able to work effectively in cross-functional team setting and influence business partners

  • Outstanding meeting facilitation and organizational skills

  • Strong business, financial and strategic communications acumen

  • Demonstrated ability to execute on multiple projects and excel in a results-oriented and highly-matrixed environment

  • Ability to problem solve, identify and remove roadblocks, triage and prioritize issues

  • Ability to be adaptable, flexible, resourceful, and self-directed

  • Minimal travel anticipated

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require an accommodation based on your physical or mental disability please email: SeeYourself@cigna.com. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.