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Medtronic Clinical Specialist Cardiac Rhythm Management, Carbondale, IL in St. Louis, Missouri

Clinical Specialist Cardiac Rhythm Management, Carbondale, IL


Carbondale, Illinois, United States

Requisition #:


Post Date:

Mar 31, 2021

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.


Provide technical, educational, operational and sales support to assist the district in meeting CRMsales and customer service objectives. CRMseeks candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice and taking action.


  • Technical Support

  • Successfully completes CRM Field Technical Training including online and field-based training

  • Performs checks/interrogations of all CRM medical device systems post sign-off

  • Supports implants of all CRM products post sign-off

  • Provides on-call support as needed on evenings and weekends post sign-off

  • Provide troubleshooting support as requested

  • Operational Support

  • Assures completion of patient registration and any other required hospital documentation

  • Helps manage consignment inventory and trunk inventory once obtained

  • Provides additional inventory support to meet customer needs

  • Maintains software on programmers throughout the district as directed

  • Assists with managing daily coverage logistics as needed

  • Educational Support

  • Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed

  • Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off

  • Sales Support

  • Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRMproducts and solutions offer value to the customer

  • Assists with obtaining customer POs throughout the quarter

  • Has a basic understanding of the competitive landscape

  • Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives

  • Ongoing Technical Development

  • Stays up to date on new products, solutions and patient management offerings

  • Completes all assigned training in a timely manner

  • Performs other related duties as assigned



  • AHigh School Diploma PLUS a minimum 7 years of work experience in the healthcareor engineering field, OR

  • AnAssociate’s Degree PLUS a minimum 5 years of work experience in the healthcareor engineering field, OR

  • ABachelor’s Degree PLUS a minimum of 3 years of work experience in thehealthcare or engineering field, OR

  • ABachelor's Degree and currently enrolled in a certificate program from a pacingschool like ATI or PrepMD and 3 years of prior professional experience


  • Thoroughworking knowledge of medical terminology and the medical device industry

  • Provenability to build/maintain positive relationships with peers and colleaguesacross organization levels

  • Strongwork ethic in accomplishing objectives of the position

  • Expertisewith Microsoft tools other applications (i.e., SalesForce.com)

  • Abilityto meet vendor credentialing requirements

  • Excellentcustomer service skills

  • Excellentinterpersonal, written/verbal communication skills

  • Abilityto coordinate/participate in numerous tasks/projects in a fast-pacedenvironment in an organized manner while meeting deadlines


  • The physical demands described within the Responsibilities sectionof this job description are representative of those that must be met by anemployee to successfully perform the essential functions of thisjob. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions

  • Frequentrequired travel to customer clinics, hospitals and offsite meetings.While performing the duties of this job, the employee is regularly required tobe independently mobile

  • Continuousverbal and written communication

  • Frequent 2- handedlifting of up to 40 lbs. from floor to chair/table and from one to anothersurface at approximately the same level

  • Sitting,standing and/or walking for up to eight plus hours per day

  • Environmentalexposures include eye protection, infectious disease and radiation

  • Ability to wear7-9 lbs of lead for extended periods of time while in the O.R.

  • Frequentlyrequired to use hands to finger, handle or feel objects, tools or controls

  • Ability toeffectively use a mobile phone, PC, keyboard and mouse

  • Frequentbending/stooping, squatting and balance

  • Specific visionabilities required by this job include close vision, distance vision, depthperception, and ability to adjust focus in relation to travel and operating apersonal computer

  • Must be able todrive approximately 80% of the time within assigned territory.

  • Clinical Specialists are required to be withintheir assigned territory each day to be available as unscheduled needs arise. CS’sare required to work a number of weekend and holidays during the quarter, asdetermined by local management.Weeknight call coverage is the primary responsibility of the Sales Rep,however, at times, business and/or geographical needs require a CS to be scheduledfor week night coverage as approved by regional management.

  • Must have avalid driver's license and active vehicle insurance policy. In addition,your driving record will be reviewed and will be considered as part of yourapplication.

Travel Requirements:

  • Minimumtravel of 10%

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.