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Cigna Client Account Support Senior Analyst - Taft-Hartley in St. Louis, Missouri

Job Description

The Taft-Hartley Client Account Support Senior Analyst (TH-CASSA) will have responsibility for providing client support in the areas of service, maintenance and penetration. Responds to moderately complex inquiries, solving problems, and ensuring client satisfaction with products and service. Coordinates with the New Business Manager (NBM) and Client Manager (CM) to ensure needs are met and potential problems are averted. Keeps NBM and CM informed of account status and opportunities for expanded business. Makes on-site presentations to existing and prospective clients to educate and inform on products. Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Role Components

  • The (TH-CASSA) effectively collaborates with the NBM and CM on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, etc.) drives inclusion of case installation, product and service partners where appropriate.

  • Collaborates with the NBM and CM on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.

  • Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Pharmacy, Medical and Condition/Disease Management, Your Health First, Shared Administration, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)

  • Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna.

  • Lead in managing all reporting requests to include analytics and presentation.

  • Maintains basic understanding and conceptual application of underwriting principals.

  • Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost.

  • Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication.

  • Can facilitate client meetings and works as a proxy for the NBM or CM as needed.

  • The TH-CASSA will be the current New Business Manager’s (NBM) support person on all X, Y, Z business. The role does not include Client Engagement Manager (CEM) work for health, wellness and engagement.

  • Must maintain Salesforce documentation to meet standard metrics.


  • College Degree or 5+ years equivalent related experience.

  • Strong understanding of Taft-Hartley and/or Federal Business. Maintains current industry knowledge.

  • Proficient knowledge (min 3-5 years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations.

  • Excellent communication, negotiation, influencing skills; exhibits courage.

  • Strategic and financial savvy; ability to partner with NBM and CM to grow book of business.

  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results.

  • Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment.

  • Excellent verbal and written communication skills; confident and credible presenter.

  • Can work independently.

  • Demonstrated examples of critical thinking and execution.

  • Must obtain necessary licenses.

  • Work-At-Home position but need to be located in the midwest: Missouri, Kansas, Illinois, Iowa, Nebraska, Oklahoma, Texas

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.