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Ascension Health Capacity Management Specialist in St Louis, Missouri

We Are Hiring

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.

What You Will Do

The Capacity Management Specialist provides process expertise and leadership in the Demand and Capacity Management department. This individual will be responsible for continuous process improvement, engaging the business to provide training and gather input, monitoring compliance and issue remediation for capacity management, resource management and scheduling across IT services managed by internal and external teams.

Responsibilities:

  • Responsible for creating estimates (resource, cost and schedule) during the qualification phase.

  • Working with the Demand and Capacity Management team, ensures that project resource plans are confirmed and scheduled

  • Monitors resource plan records to ensure that resource managers are reviewing, confirming and allocating resources in alignment with expected time-frame (service level agreements)

  • Monitor, evaluate and report on process metrics to identify issues for action

  • Identify and evaluate issues and take appropriate action for resolution

  • Collaborates with demand managers and estimation specialist to complete resource plans for required resources for the demands

  • Facilitates demand forecasting and scheduling activities

  • Maintains knowledge of capacity management tools and processes and identifies improvements

  • Collaborates with process and tools owners to identify opportunities for continuous process improvement

  • Coordinates enterprise communications, including those to other departments, business partners, vendors, and outside agencies

  • Acts as a liaison with other process teams across the enterprise

  • Reviews trending and historical data to provide better and more accurate estimates

Leadership/Interpersonal Skills

  • Excellent negotiation and facilitation skills

  • Instills a sense of urgency in driving to completion; escalates issues as needed with vendors and internal IT stakeholders

  • Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience

  • Builds trust and respect with key stakeholders

  • Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals

  • Demonstrates alignment of principles, values, and behavior with expected organizational culture and values

  • Demonstrates good documentation and presentation skills (verbal and written)

Qualifications:

  • BS in IT, business or related field or an equivalent combination of education and/or experience

  • 3 - 5 years related experience (demand management, project scheduling, resource planning or project management)

  • Operational familiarity with IT services and experience interacting with vendors as it relates to planning and scheduling the delivery of such services

  • Healthcare provider industry experience is preferred

What You Will Need

Education:

  • High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.

Work Experience:

  • 3 years of experience preferred.

Additional Preferences

Why Join Our Team

Equal Employment Opportunity Employer

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

EEO is the Law Poster Supplement (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

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