Job Information
Ascension Health Capacity Management Specialist in St Louis, Missouri
We Are Hiring
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.
What You Will Do
The Capacity Management Specialist provides process expertise and leadership in the Demand and Capacity Management department. This individual will be responsible for continuous process improvement, engaging the business to provide training and gather input, monitoring compliance and issue remediation for capacity management, resource management and scheduling across IT services managed by internal and external teams.
Responsibilities:
Responsible for creating estimates (resource, cost and schedule) during the qualification phase.
Working with the Demand and Capacity Management team, ensures that project resource plans are confirmed and scheduled
Monitors resource plan records to ensure that resource managers are reviewing, confirming and allocating resources in alignment with expected time-frame (service level agreements)
Monitor, evaluate and report on process metrics to identify issues for action
Identify and evaluate issues and take appropriate action for resolution
Collaborates with demand managers and estimation specialist to complete resource plans for required resources for the demands
Facilitates demand forecasting and scheduling activities
Maintains knowledge of capacity management tools and processes and identifies improvements
Collaborates with process and tools owners to identify opportunities for continuous process improvement
Coordinates enterprise communications, including those to other departments, business partners, vendors, and outside agencies
Acts as a liaison with other process teams across the enterprise
Reviews trending and historical data to provide better and more accurate estimates
Leadership/Interpersonal Skills
Excellent negotiation and facilitation skills
Instills a sense of urgency in driving to completion; escalates issues as needed with vendors and internal IT stakeholders
Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
Builds trust and respect with key stakeholders
Demonstrates proactive behaviors and self-management techniques, including but not limited to, working efficiently, demonstrating adaptability and setting goals
Demonstrates alignment of principles, values, and behavior with expected organizational culture and values
Demonstrates good documentation and presentation skills (verbal and written)
Qualifications:
BS in IT, business or related field or an equivalent combination of education and/or experience
3 - 5 years related experience (demand management, project scheduling, resource planning or project management)
Operational familiarity with IT services and experience interacting with vendors as it relates to planning and scheduling the delivery of such services
Healthcare provider industry experience is preferred
What You Will Need
Education:
- High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
Work Experience:
- 3 years of experience preferred.
Additional Preferences
Why Join Our Team
Equal Employment Opportunity Employer
Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/ofccp_eeo_supplement_final_jrf_qa_508c.pdf)
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.