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Washington University of St. Louis Accounts Receivable Service Representative (Student Accounting) - Accounting Services - 51603 in St. Louis, Missouri

Job Type/Schedule This position is full-time and works approximately 37.5 hours per week. Department Name/Job Location This position is in the Department of Accounting Services (Student Accounting). The position is located at the North Campus, Suite 1500. This position is for the Danforth Campus. Essential Functions POSITION SUMMARY: This position is responsible for providing customer service to students, parents and university departments with respect to financial transactions on student accounts. In addition this position will update, review and reconcile various student/university information. This position will support Supervisor and other areas of Accounting Operations. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Provide professional and courteous customer service to students, parents and university departments with respect to financial transactions, payment plans, etc on student accounts. 2. Research late fee disputes and follow up with customer emails. 3. Reconcile the tuition payment plans administered through CASHNet. 4. Receive and reconcile employee tuition assistance forms, including running reports weekly. 5. Analyze credit balances on student accounts to determine if refunds are necessary and initiate the refunds. 6. Maintain working knowledge of various procedures, processes and systems in Student Accounting and Accounting Operations. 7. Assist other areas of accounting operations, including Collection Services. 8. Assist accounting operating departments by preparing journals and accounting reconciliations. 9. Research and report on activity and other technical issues. 10. Perform additional tasks as assigned and provide support to the supervisor of Student Accounting. 11. Complete special projects and other work as assigned by management. Required Qualifications * High school diploma or equivalent high school certification and a minimum of 60 semester hours of college, including 12 hours of accounting; or high school diploma or equivalent high school certification plus three years of progressive experience in professional accounting or receivable functions, preferably in a university environment. * Strong PC skills, proficient in Access and Excel spreadsheets. * Effective communication skills. * Ability to manage and prioritize multiple tasks under deadlines. * Ability to handle confidential information responsibly. Preferred Qualifications * Bachelor degree. * Extensive accounts receivable and customer service experience. * Experience in a university or not-for-profit environment. * Self-motivated individual driven by challenge, with the ability to work independently with a high degree of reliability, accuracy and productivity. * Actively attempts to influence events, originates and takes action. * Ability to participate as a team member on various types of teams and projects to achieve the goals of Accounting Services. * Knowledge of internal controls, ability to research and report upon accounting and other technical issues. * Manage high volume workload efficiently. * Exercise the ability to streamline process while solving problems and making decisions. * Excellent communication and customer services skills (both written and verbal). * Ability to exercise judgment and take corrective action; has a high attention for detail. * Ability to handle confidential information responsibly. Salary Range The hiring range for this position is $17.48 - $22.29 per hour. Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. Benefits This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7. EOE Statement Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status. Job Title: Accounts Receivable Service Representative (Student Accounting) - Accounting Services - 51603 Job ID: 51603 Location: Danforth - Main Campus Full/Part Time: Full-Time Regular/Temporary: Regular