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Chubb Enablement Team Trainer - Casualty - 335781 in St. Charles, Missouri

NA Claims Service Center Enablement Trainer - CasualtyThe North America Claim Service Centers Enablement Trainers provide the training, content, processes, practices and tools needed to support multi-site Claims Centers throughout North America Claims.The goal of the Enablement Team is to provide a consistent learning experience and new hire onboarding to ensure process and technical variance is minimized and to ensure the employees are fully prepared and equipped once training is complete. This team will manage all New Hire training in the Claims Service Centers. New hire training will be defined as the first 90 days to 120 days of the Service Center employees employment with Chubb. During those first 90 to 120 days, the new hire will report directly to the trainers on the Enablement Team. The Enablement Team will also conduct follow up training for all employees when new processes or procedures are released, to ensure job responsibilities are performed consistently across all Centers and throughout the life cycle of the claim. The Enablement Team will also be responsible for conducting Supervisor Quality Audits on a monthly basis.Responsibilities:Work with enablement Team Manager to devise technical training programs according to organizational requirementsIdentify staff training and development needsProduce training schedules and agendasDetermine course content according to requirements by function and discipline Prepare training material when not already available (presentations, job aids, training guides)Execute training sessions, in-person, virtual, webinar-based, etc., in groups or individuallyConduct on-site training when neededProvide direct supervision to new hires during first 90 120 days of employment, which includes:Independently monitor and coach employees to ensure superior customer experienceOversee claims assigned to employees to ensure appropriate claim handling procedures and Best Practices are followedEnsure consistent verbal and written communication throughout claim journeyDemonstrate effective issue resolution as evidenced by appropriate use of authorityFairly and accurately manage claims to minimize lost economic valueProvide technical support and direction to staffMaintain favorable operational inventory/pending managementMaintain timely and effective task managementProvide feedback and performance coachingCollaborate with Business Partners as needed to address those performing below expectationsConduct Supervisor quality audits and provide feedback on trends, opportunities, areas for improvementKeep and report data on completed courses, issues, etc.Recognize opportunities for Continuous Improvement as it relates to processes and efficiency gains**Responsibilities may vary depending on candidate selected; candidate may be hired at Job Grade 25 or Job Grade 24.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity