EXPRESS SCRIPTS SERVICES COMPANY Sr. UX Researcher in Saint Louis, Missouri
POSITION SUMMARY The Sr. UX Researcher uses advanced knowledge of social science and some prior experience to participate in analytical, experimental, investigative and other technical fact-finding work for defining feature behavior or enhancements for significant portions of the user experience supporting product development; receiving minimal guidance. The researcher will use qualitative or quantitative tools to identify business trends and uncover user experience problems through observational or behavioral data analysis as needed. ESSENTIAL FUNCTIONS * Perform in-depth theoretical and experimental scientific and technological investigation toward the acquisition of new knowledge e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys. * Prepare comprehensive documented observations, analyses and interpretations of results including technical reports, summaries, protocols and qualitative or quantitative analyses. * Interpret results from multiple sources using a variety of techniques, ranging from simple data aggregation via observational or statistical analysis to complex data mining or modeling independently. * Present findings to stakeholder audiences in a coherent, actionable format. * Design, develop, and implement imaginative thorough research plans and recruitment criteria with stakeholder input that is consistent with organization objectives. * Apply advanced knowledge of social science, health information technology and eCommerce best practices to identify research needs, define testable hypotheses and locate existing information sources. * Work closely with various stakeholders e.g. product, design, development to produce high quality, innovative designs that leverage research insights. * Provide solutions to a wide range of difficult problems of moderate scope. * Be a customer advocate, with a familiarity of competitive experiences and ESI research findings that you are able to apply toward expert evaluation of internal products and ensuring teams have a clear picture of the end users of the experience QUALIFICATIONS * Bachelor s degree in related field or 11 to 14 years of experience. * 5-8 years relevant experience with Bachelor s Degree or Master s degree and 3-5 years of relevant experience. * Training in psychology, anthropology, human factors, HCI, market research, or a similar discipline and an interest in applying that training to product design and/or service delivery. * Quantitative researchers only - Expertise in SQL, Excel, R or Python or SPSS; All- Proficient in MS Office suite Word, Excel, PowerPoint, Outlook; All - strong written and verbal communication skills for research communication and design recommendations. * Quant : Analytics, univariate and multivariate statistics. * Social science research methods relevant toe.g. usability, surveys, observation, qualitative and quantitative data analysis, foundational statistics. Company is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the \\"Most Admired Companies\\" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401k with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan. Express Scripts is an equal opportunity employer/disability/veteran.Employer's Job# ESMEUS7669Please visit job URL for more information about this opening and to view EOE statement.