CUSHMAN .and. WAKEFIELD OF ILLINOIS Facilities Coordinator in Saint Louis, Missouri
Job TitleFacilities CoordinatorJob Description SummaryThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide general overall facility management services, including continuous monitoring of office/facility Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action Remain knowledgeable regarding all operational aspects of building systems Coordinate with outside contractors for the service and repairs of equipment Follow protocol for effective building-specific maintenance and safety procedures Maintain on-going communication with contractors, client, and team Assist with site inspection within the assigned building portfolio Create work orders and assign work orders to the engineering staff, subcontractors, and vendors Report on open and closed work orders and check the status of open work orders with the assigned party Request, review, and submit work orders, bids, and proposals from vendors Verify final invoice pricing and process payments in a timely manner Assist in the monitoring and assessment of vendor performance Train vendors on work order and billing procedures Manage complex work orders such as environmental issues and disaster recovery Manage service and performance of vendors and landlords for timely completion of jobs Create and record appropriate written communication between all parties Schedule and document maintenance and repairs on building equipment Communicate frequently with client, landlords, and vendors to resolve issues and provide project status updates Provide process and procedures training and direction to new associates Coordinate special events in support of client Assist with measuring and reporting key performance indicators against service level agreements Provide facilities helpdesk services on behalf of the clients and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work productKEY COMPETENCIES1. Communication Proficiency oral and written2. Customer Focus3. Initiative4. Sense of Urgency5. Multi-Tasking6. Detail Oriented7. Financial Knowledge8. Time Management Skills9. Team OrientationIMPORTANT EDUCATION High school diploma or a General Equivalency Diploma GED required Associates or Bachelors degree in facilities management, building, business or other related field preferredIMPORTANT EXPERIENCE A minimum of 1 year of work experience in an administrative, accounting or tenant services capacityThis job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.Note: This job description includes the core responsibilities for CandW. These duties may have slight modifications based on the regional location.Cushman and Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman and Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.Employer's Job# CUWAGLOBALR73172ENGLOBALEXTERNALPlease visit job URL for more information about this opening and to view EOE statement.