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Citigroup KYC/AML Business Senior Trainer in O'Fallon, Missouri

KYC/AML Business Senior Trainer Location :  This position will be located on-site in O'Fallon, MO This position is intended to create a pro-active and responsive solution to business needs in regards to enhancing the customer experience and employee engagement and seizes the opportunities for continuous improvement in individual, team, business unit, and organizational performing. Responsibilities: Assist defining appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience. Support in mapping out training plans, design, and develop training programs that adhere to the spirit of policies, processes and procedures. Deliver phone skill-based training in a classroom or virtual environment. Deliver procedural, systems, and in a classroom or virtual environment. Manage the learning environment to ensure desired outcomes are achieved including the transfer of learning. Analyze classroom results and identify gaps in training needs. Demonstrate a thorough understanding of course content, systems and materials. Assist in establishing course schedule for year, ensuring that suitable venues/classroom space and equipment are available. Keep abreast of business changes, processes in order to deliver up to date and accurate information. Collaborate with internal stakeholders and subject matter experts regarding instructional design. Mentors new hires and provides on-going support to KYC staff. Maintain updated curriculum database and training records. Provide train-the-trainer sessions for internal subject matter experts. Provide feedback to amend and revise training materials as necessary, to ensure regulatory compliance. Proactively seek opportunities to improve existing practices within the team and training curriculums. Participate in internal working groups and/or strategic projects. Partner with other training organizations within Citi to implement best practices. Requirements: Bachelor’s degree or experience with banking and financial institutions. Detailed working knowledge of the ADDIE model and other adult learning principles. Experience in creation and facilitation of training material. Exceptional one-on-one and group presentation, facilitation and communication skills. Advanced organizational skills with the ability to handle multiple assignments. Customer Service background required. Detailed knowledge of Citi’s Client Interaction and Client Advocacy Model. Demonstrated understanding of KYC Policies & Procedures. Detailed working knowledge of the KYC QA/QC processes. Be a team oriented, accountable, and self-motivated individual. Strong knowledge of Citibank customer and transaction systems. Strong Microsoft Office Suite knowledge (Word, Excel, Outlook and PowerPoint). Strong written and verbal communication skills. Clear communication skills and customer appreciation are a plus. Travel will be 50-75% (Pre-Covid) both internationally and domestic.  Post-Covid travel will resume.  ------------------------------------------------- Job Family Group: Human Resources ------------------------------------------------- Job Family: Talent, Development, Learning & Diversity ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. View the EEO is the Law Supplement . View the EEO Policy Statement . View the Pay Transparency Posting

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.