Citigroup Citigold Wealth Management Servicing Team - Associate (Licensed)-1 in O'Fallon, Missouri
The Intmd Associate Telesales Rep is a Sales and Client Engagement position, fully responsible for sales, service and Know-Your-Customer activities for clients serviced by the International Financial Center (IFC) within IPB US. Position is responsible for providing excellent service, support client requests for additional products, increasing wallet share, balances and revenues, and ensure risk is prudently managed. If not replaced business is at risk of not meeting such goals.
Fully accountable for servicing a book of business comprised of approximately 300 relationships with banking balances between $80MM and $120MM
Able to clearly articulate IPB US Value Proposition, matching clients with the correct set of products and services.
Directly responsible for providing timely responses to client service requests, received via telephone or email. Channel such client service requests to the appropriate service and or back-office team(s).
Meet or exceed net-new-money and revenue goals by increasing and retaining deposits, and by cross selling additional banking products such as Certificates of Deposits, Savings Accounts, and Loans. Also responsible for supporting client requests for credit cards
Responsible for responding to client requests for investment products, referring clients to Financial Advisors within IPB US, if requested.
Accountable for identifying prospective clients interested in becoming new clients of IPB US.
Fully responsible for Know-Your-Customer activities, specifically addressing Periodic Reviews of customer profiles and partnering with Citi’s AML and Compliance departments to ensure risks are properly assessed and managed. The role is responsible for completing these AML alerts with the highest levels of quality, and to complete such alerts within specific time frames set by the business.
Relationship Bankers are responsible for collecting and forwarding all necessary information to their CBSU Maker partners and for completing Call/Visit Report based on information provided by the clients; completing the AAM form and performing a comprehensive review of account activity.
Responsible for remediating any valid errors and/or observations identified during Quality Reviews of their cases and following the appropriate dispute process for any disputed errors and participate in any corrective action that requires their engagement.
Fully responsible for knowing and understanding all AML risks associated with client relationships under their management. Accountable for recommending or agreeing in certain cases if relationships are to be exited.
Responsible for updating client KYC Profiles at any time during the client life cycle whenever a member’s information changes
Responsible for executing specific client contact campaigns as defined by Sales Management.
Responsible for proactively contacting clients to identify needs and deepen relationships.
Complete all required trainings pertaining to the function on a timely manner.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years of experience as a Personal Banker; experience in Sales or Customer Service within financial services (banking, insurance, investments).
Bilingual English-Spanish is required
Extensive understanding of Know-Your-Customer and AML concepts applicable to the Financial Services industry and Cross-Border Banking.
Proven ability to influence clients and achieve sales objectives.
Excellent verbal and written communication skills. Ability to communicate at a professional level.
Positive and can-do attitude.
Excellent people skills and ability to work in a team.
Able to perform multiple functions with high-degree of accuracy
- Bachelors’s/University degree, Master’s degree preferred
Job Family Group:
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.