MasterCard Analyst, Franchise Management in O'Fallon, Missouri
Who is Mastercard?
We are the global technology company behind the worlds fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless ®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Analyst, Franchise Management
The GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to provide Franchise shared services function.
GBSC (Franchise Management) is responsible to provide Inquiry Management, On-boarding Services, Outreach program and Compliance services to internal and external customers.
This position in the On-boarding services team is responsible for services that are offered to Customers including but not limited to customer license requests, card design review, variance requests and responding to ad-hoc customer requests.
Are you comfortable with a changing and fast paced environment?
Do you have experience in B2B customer on-boarding?
Are you committed to customer service and ready to offer world class Customer service?
Do you agile, love challenges and consider business first?
Perform activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests.
Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies.
Develops a working understanding of current and emerging services and programs within the Franchise on-boarding process.
May assist in customer training and education initiatives by preparing communications and materials, etc.
Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.
Ensure that GBSC meets the needs of business units, Franchises Management and other stakeholders.
Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.
Have technical ability to think on Robotics Process Automation and should be able to carry our Root Cause Analysis for incidences.
All About You:
Strong problem solving and troubleshooting skills
High level of accuracy and attention to details
Work effectively in dynamic, time-sensitive, high volume environment
Results-oriented, strong follow-through skills
Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.
Has a business transformation and process improvement/ innovation mind-set
Exposure to working in customer service, preferably in a B2B environment
Flexible for shift job on need basis.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact email@example.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Requisition ID: R-74011