Charter Spectrum Sr Mgr Billing Operations in Maryland Heights, Missouri
JOB SUMMARYResponsible for driving process innovation by modeling, documenting, analyzing and overseeing the implementation of process improvements for the Billing system. The Billing Operations Senior Manager is responsible for examining existing Billing processes, evaluating them within the context of organizational goals, and proposing changes or enhancements to help achieve standardization throughout the organization. Supports the Dir, Billing Operations in managing the coordination of business process improvements to enhance billing users experience, improve productivity, decrease errors, increase efficiency and reduce business risks related to business operation integration. Identifies opportunities to automate business processes and partners with other departments to create documentation and tools to assist in transition.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceEnsures team monitors and analyzes the operation of systems to ensure the effective delivery of billing information.Leads the development of solutions to complex billing problems and works with system analysts to integrate these solutions with the existing systems.Leads the planning and implementing long-term strategic initiatives to ensure integration of current and future technologies.Oversees and defines business and systems requirements for new and/or enhanced technology implementationsLeads the billing ICOMS and or CSG and workforce management evolution/enhancement efforts to include associated applications to support the long term and operational needs of the Residential, Commercial and other businessesParticipate with Billing Operation teams to support the continuous improvement and ongoing operations of the Billing System for New Company .Leverage relationships resulting from partnering with both residential and commercial businesses to assist in the implementation of defined billing systems enhancements.Perform the implementation of necessary processes that seek to guarantee the integrity of all billing data, system availability, system functionality and audit compliance.Work with billing vendors to implement the billing roadmap to support new lines of business, products and campaigns, at the direction of the billing system director.Actively involved in key initiatives and cross-functional collaboration that will ensure the most effective implementation of leadership decisions and prompt resolution of business issues.Utilizes partnerships with Customer Care teams at the enterprise levels to execute strategic business plans, operational goals and performance metrics as established by the director of this individual.Participates in the implementation of billing system standardization and simplification components while meeting both short and long term functionality and performance requirements.Maintain the quality and effectiveness of the billing process and information flowThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 233350BRPlease visit job URL for more information about this opening and to view EOE statement.