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Charter Spectrum Business Analyst Cust Ops in Maryland Heights, Missouri

JOB SUMMARYless thanbr>The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business units supported as well as an understanding of the IT organization s systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision.less thanbr>MAJOR DUTIES AND RESPONSIBILITIESless thanbr>Actively and consistently support all efforts to simplify and enhance the customer experience.less thanbr>Analyze business partner s operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.less thanbr>Assist in business process redesign and documentation as needed for new technology.less thanbr>Translate high-level business requirements into functional specifications for the IT organization and/or vendors. Manage changes to such specifications.less thanbr>Negotiate agreements and commitments by facilitating communication between business units and IT and/or vendors from initial requirements to final implementation.less thanbr>Work with business partners within one business function to align technology solutions within business strategies.less thanbr>Assist Project Managers in development of project plans and use associated project planning tools as needed.less thanbr>Conduct feasibility studies to assess cost/benefit, efficiency and technical viability of solutions to business problems.less thanbr>Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.less thanbr>Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.less thanbr>Collaborate with management in systems development and design.less thanbr>Develop test plans and coordinate software testing.less thanbr>Perform other duties as assigned.less thanbr>REQUIRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Ability to read, write, speak and understand Englishless thanbr> * Working knowledge of cable television operations, processes and billing systemsless thanbr> * Excellent interpersonal skills and ability to present performance feedback effectivelyless thanbr> * Excellent presentation skills with small- to medium-sized groupsless thanbr> * Strong analytical abilityless thanbr> * Ability to work independentlyless thanbr>Educationless thanbr>Bachelor s degree in business administration, computer science or related fieldless thanbr>Related Work Experienceless thanbr>Procedural documentation and project implementation experienceless thanbr>Experience training supervisors in a call center environmentless thanbr>PREFERRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr>Demonstrated project management and leadership abilitiesless thanbr>Related Work Experienceless thanbr>5 years of call center/customer care operations management experienceless thanbr>WORKING CONDITIONSless thanbr>Normal office conditionsless thanbr>The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.less thanbr>less thanbr>Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disabilityless thanbr>less thanbr>Company will consider for employm