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DST Systems Sr. Client Relations Specialist in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:Job Description

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Role Overview

Demonstrates expertise in multiple vertical lines of business, business processes, internal systems/applications, software tools, and the customers’ business, and demonstrates successful customer relationship skills. Leads projects related to, but not limited to, new lines of business, business process improvement, risk reduction, cost savings initiatives, and best practice identification; may also be delegated special work assignments. Performs leadership functions throughout the project life cycle, which includes resource management, work delegation, prioritization of work, etc. Develops and leads the implementation of innovative solutions to complex business and operational problems or opportunities. Collaborates with management to discuss and negotiate internal business and customer project initiatives and prioritization; presents business justifications, cost benefit analysis, etc. Analyzes and documents current systems, required functionality, and gaps; current and end-state business processes; business requirements and user stories, including recommendations to alternate solutions to business problems; and communication and training strategies. Leads and participates in the initiation, requirements, design, testing, fund setup/conversion, and post-implementation support phases of a project. Functions as a customer advocate by collaborating and working directly with the customer; providing appropriate information exchange; and ensuring their operational business and system requirements, expectations, and support needs are being met.

As a Client Relations Specialist you will:

  • Provide daily client support and respond to client inquiries.

  • Create client funds and update fund options.

  • Set up security and enrollment in products; change client passwords,

  • Research reports aimed at overall quality improvements; create, update, and maintain report documentation.

  • Perform tasks associated with client solutions, such as gathering and writing requirements for smaller scope projects and for components of larger scope projects.

  • Participate in client implementations, conversions, and other financial events.

  • Communicate with clients and stakeholders via conference calls, email, and face-to-face meetings.

  • Work closely with Relationship Managers and clients to provide superior customer service.

Characteristics of Successful Candidates:

  • At least 2 years business-related work experience in a customer service or industry-related position.

  • Strong knowledge of DST products, services, and service practices to provide superior customer service.

  • Strong knowledge of the clients’ business and culture in order to develop short- and long-range business plans for add-on business opportunities, services, and/or sales.

  • Preferred knowledge of JIRA and PowerSelect

  • Ability to work in a fast-paced, team environment

  • Efficient time management with strong organizational skills

Location:

Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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