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Humana Senior CRM Marketing Professional in Kansas City, Missouri


Care Marketing is looking for a CRM Marketing Professional for the Clinical Product team who can successfully develop member-centric, multi-channel targeted campaigns that meet or exceed identified KPIs within a collaborative cross-functional team.


As a Senior CRM Marketing Professional, you will:

  • Develop consumer-centric marketing strategies that drive engagement in clinical products and services

  • Manage data-driven member engagement campaigns through all aspects of multi-channel direct marketing, including planning, campaign messaging (IB and OB call scripts, email, direct mail and digital touchpoints, etc.), campaign execution, and results monitoring

  • Manage test & learn initiatives to deliver on an integrated member-centric engagement strategy

  • Identify, analyze, and evaluate business opportunities using historical campaign performance, consumer research and competitive intelligence

  • Utilize problem-solving and organization skills, demonstrate attention to detail and manage multiple high-profile programs

  • Monitoring and reporting on marketing performance to key business partners

  • Experience optimizing marketing activities by leveraging analytics

Required Qualifications

  • Bachelor’s Degree in Marketing, Business Administration or related field or equivalent experience

  • 5+ years of experience in go-to-market planning/execution including multi-channel integrated marketing strategies and implementations focused on consumer behavior and response conversion

  • Prior focus on marketing growth strategies, innovation, test & learn scenarios, digital marketing and process implementation

  • Demonstrated ability to think strategically and leverage analytics and data insights to drive marketing optimization

  • Experience working with internal and external copywriters, graphic designers, and print/email/telecomm vendors

  • Self-managing and disciplined; possess the ability to multi-task, manage competing priorities and operate effectively within a large and complex organizational structure

  • Strong business acumen skills, understanding of business goals, comfortable with evaluating and communicating financial metrics and Key Performance Indicators (KPIs)

  • Experience managing relationships with business partners to deliver solutions that meet their needs

  • Excellent presentation/communications skills, written and verbal, able to communicate at all levels of the organization

  • Must have accessibility to high speed DSL or cable modem for a home office (satellite internet service is NOT allowed for this role); and a minimum internet connection speed of 10M x 1M

Preferred Qualifications

  • Prior marketing or industry experience focused on Medicare Members and/or Health and Well-being

  • Experience with Salesforce Marketing Cloud and designing marketing journeys to drive engagement

  • Prior experience working within an advertising or direct marketing agency.

  • Experience with Agile marketing

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

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