Missouri Professional Services Jobs

Jobs.mo.gov mobile logo

Job Information

Risk Strategies Company Senior Claims Advocate Complex Claims in Kansas City, Missouri

Risk Strategies is a growth focused, privately-held, Top National Specialty Insurance Brokerage and Risk Management Advisor. We successfully assist organizations and individuals simplify the process of protecting assets, offering benefits and minimizing liability. With over 110 offices across the country & Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker and the 16th largest US Broker by Insurance Journal.

Our Sr. Claims Advocate will handle large & complex client Workers Compensation, Automobile, General Liability and Property insurance claim matters for Risk Strategies’ clients.

Duties and responsibilities include but are not limited to:

  • Handling insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader. Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier.

  • Providing information/documentation to adjusters and other company personnel as requested

  • Handling Account Executive inquiries and provide loss information when necessary

  • Assisting client in assembling and submitting their claim to the carrier

  • Preparing and assist in claim reviews and annual stewardship meetings with TPAs/Insurers

  • Establishing claim reporting procedures and protocol

  • Creating/Reviewing existing and manage special claim account handling instructions and/or Claims Manual

  • Assisting in the selection of a claim service provider including creation of RFP’s

  • Monitor, review, & evaluate the claim services: insurer(s) and TPA’s

  • Reviewing utilization review and medical payments schedule by insurer if necessary


  • 10+ yrs. Commercial Lines claims experience

  • Valid P&C Broker’s license preferred

  • Possess excellent verbal and written communication skills and exceptional interpersonal communication skills

  • Agency management system knowledge required, AMS 360/Work Smart preferred