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Omnicell, Inc. Resource Manager in Kansas City, Missouri

Resource Manager

Location Kansas City, MO

Job Category Professional Services

Employment Duration Full-Time Regular

Apply Now (https://phg.tbe.taleo.net/phg03/ats/careers/v2/applyRequisition?org=OMNICELL&cws=40&rid=13330)

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!

Resource Manager

The primary responsibility of the Resource Manager is to manage resourcing for all potential and assigned projects. This position requires that the individual be the liaison among the Professional Services organization leaders as it relates to resourcing across all work. The Resource Manager must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate Project Managers or Project Support Managers resourcing issues that may impact scheduled deadlines. It is also required that this position enforce company processes by utilizing and requesting all Project Managers use proper procedures when requesting resources.

The Resource Manager will participate in a cross functional team environment in development and oversight of development and project resource schedules. As a highly motivated individual with very good organization, technical, and communication skills, will work with a team of professionals to deliver superior customer service.

Responsibilities:

  • Act as point of contact for project resource schedule confirmation, conflict resolution, and development of solutions in support of business goals.

  • Assist with managing and increasing utilization numbers on Professional Services team.

  • Manage and resolves resource booking/scheduling conflicts.

  • Build, maintain, and communicate resource forecasts.

  • Develop & manage a program and delivery methodology, with the end goal of maximizing billable resource utilization.

  • Suggest and contribute to overall hiring, training/cross-training programs based on forecasted resource needs. Ensuring the right resources, with the right skillsets, available at the right times.

  • Run weekly resource meeting and facilitate resourcing issues / conflict resolution with Professional Services and appropriate department heads.

  • Manage resourcing forecast spreadsheets for Professional Services based on input from weekly meetings.

  • Work with Professional Services leaders and Project Managers/Associate Project Managers to identify appropriate resource requirements for each account and project.

  • Maintain constant knowledge of current and upcoming projects and sales growth development activities as they relate to resourcing.

  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the leaders to address and solve those issues.

  • Arrange weekly meetings with Professional Services Management team to discuss all active projects and potential new business as well as to stay informed of potential issues such as resource and change control matters.

  • Receive, analyze and report on weekly utilization reports to Professional Services Management team.

  • Alert Senior Management team of any potential concerns or issues with meeting key client deliverables due to resourcing.

  • Work with departments to resource and assist in the identification and management of vendors and facilitate initial discussions necessary to meet specific project requirements.

  • Identify potential resourcing or process issues and present to Professional Services Management team with resolutions to such issues where applicable.

  • Attend weekly resource calls and manage collaboration process with other department or practice to share resources on an as needed basis.

  • Recommend process improvements for Resource Management.

  • Responsible for managing overall utilization.

  • Work to resolve any issues regarding under or over allocations of current staff members.

Required Knowledge and Skills:

  • Knowledge of workforce management solutions

  • Assertive conflict-resolution and problem-solving skills.

  • Clear and concise communication in both written and verbal form.

  • Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results.

  • Highly detail oriented and able to work autonomously.

  • Ability to manage multiple tasks and tight deadlines with confidence and ease.

  • Ability to prioritize and organize workload across multiple groups.

  • Outstanding time management and prioritizing skill is required to be a successful candidate.

  • Must be able to operate in a fast-paced, high-growth work environment and operate entrepreneurially and collaboratively to accomplish deliverables.

Basic Qualifications:

  • Bachelor's degree.

  • Minimum 3 years of Work Force Management or Health Systems Operations experience in a Healthcare or medical/clinical software solutions industry.

  • Two years’ experience working with healthcare scheduling/workforce management software.

  • Three or more years of Predictive Analytics or Predictive Modeling experience. Demonstrated experience in using analytics and modeling to project current and future resource demands.

Work Conditions:

  • Field Based

  • 25% Travel Required

  • Remote Home Office Work

Compensation will vary based on region. For the state of Colorado only, expected pay is $73,000 to $94,000. Benefits can be found on www.omnicellbenefits.com .

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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