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Commerce Bank Payment Support Specialist in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

As a Payment Support Specialist, you'll resolve complex issues, in partnership with external clients and internal teams, on all client outgoing payment types, including check, ACH and card payments. Issue resolution includes independent, detailed research and is monitored by case tracking and spreadsheets.

Essential Functions

  • Communicate with Accounting regarding movement of funds

  • Follow up on outstanding checks

  • Manage ACH Notification of Change (NOC) and Returns

  • Complete Stop pays on behalf of clients

  • Handle service issues professionally, including complex issues that may involve independent research as well as direct communication with vendors and/or the clients in order to ensure problem resolution

  • Serve as focal point for a significant number of customer inquiries and ensure customer retention by answering questions and/or resolving concerns professionally, accurately and in a timely fashion

  • Work independently to research and address complex tasks and issues through utilization of industry knowledge, experience and research including invoice processing

  • Support team members in handling more complex customer and technical situations as well as during formal and informal training/coaching sessions

  • Perform other duties as assigned

Work Schedule

  • Monday - Friday, 8:00am-5:00pm

Knowledge, Skills & Abilities Required

  • Strong understanding of invoice processing and exceptions management

  • Professional demeanor and customer service skills

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Basic level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

  • High School Diploma or equivalent combination of education and experience required

  • 2 years business to business or support experience

  • 3+ years customer service, call center and/or operations experience required

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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