H&R Block Organizational Effectiveness Consultant - Change Management in Kansas City, Missouri
Organizational Effectiveness Consultant - Change Management
Collaborates with executives and strategic business partners to identify organizational development priorities and determine resource requirements to implement initiatives to address these priorities. Develops and deploys strategies for the management of planned change and systemically tracks and reports progress toward institutionalizing change.
Diagnose and analyze current organizational systems, structures, culture, competencies, and related organizational practices to identify gaps between actual and desired states and recommend solutions for change.
Facilitate feedback and action planning sessions to drive organizational improvements.
Partner with HR Leads and business partners in the support of and implementation of business strategies.
Lead change management projects across the enterprise and/or with assigned business groups.
Implement cross-practice people strategies and provide expertise for critical management programs.
Conduct research to determine industry benchmarks and best practices. Identifies potential areas for improvement.
Design, develop and implement strategies and interventions in conjunction with ongoing human resources policies and procedures to include the following:
Executive education and future leadership development
Organizational design and change management initiatives
360 degree multi-rater feedback and associate surveys
Management succession plans
Administer a number of behavioral-based assessments such as Myers Briggs across the organization.
Provide coaching and feedback to senior leaders and other associates across the enterprise.
Other duties as assigned.
Master’s degree in Organizational Development, Industrial/Organizational Psychology, Human Resources Development, Human Resources Management or other related field or an equivalent combination of education and experience.
A minimum of 8 years progressive experience in organizational development including assessing organizations, designing and implementing organizational development initiatives and consulting with clients in a wide variety of business settings.
Experience in behavioral assessment, test interpretation, qualified in Level “B” assessment.
Possesses strong Effective Communication skills to include ability to communicate with business executives both oral and written, strong presentation skills, interpersonal skills and conflict management skills
Extensive experience in facilitation of business meetings and problem-solving
Strong research, design and analytical skills
Results Oriented and proficient in project management skills with the ability to manage multiple projects and deadlines
Extremely Client Focused to include ability to work across multiple disciplines; e.g., retail tax corporate and field, finance, IT, corporate functions, etc.
Successfully demonstrates Block Behaviors.
ADDITIONAL JOB DETAILS
The initial long-term assignment of the role will be that of a change implementation specialist working in partnership with the HCM Project Lead and consulting partners to deliver the change management products and services required for successful implementation of the new HR system. This includes working with program leadership, business process owners and communications and training specialists to execute the change management plan according to the overall project plan.
Support the implementation of the change management plan according to project timeline in partnership with consulting partner; continually update plan throughout project
Track progress against work plan and complete status reports
Provide support to HR Function Leads and Program Management as needed to deliver change management services
Identify and track new change management needs that are critical to the project, and organize resources to ensure the needs are met
Manage and maintain the stakeholder list to ensure it is aligned with the structure of the business
Partner with HRBPs to provide the appropriate change management support for their stakeholder groups
Work with Change Networks to develop plans to engage associates in the implementation of the system
Support the design, development, delivery and management of communications in partnership with the communications specialist
Other Change Management Activities
Work with training resources within the organization and with the consulting partner to ensure training is being designed and delivered to the targeted audiences
Measure change awareness and understanding for stakeholders and develop and implement plans to close gaps
Support organizational design and definition of roles and responsibilities
Skills and Qualifications
A solid understanding of how people and organizations go through a change and the change process
Experience and knowledge of change management principles, methodologies and tools
Experience with project management approaches, tools and phases of the project lifecycle
Experience with large-scale HCM implementations desired; Workday experience a plus
Exceptional written and verbal communication skills to clearly articulate messages to a variety of audiences
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Problem solving and root cause identification skills
Must be a team player and able to work collaboratively with and through others
Acute business acumen and understanding of organizational issues and challenges
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