ARAMARK Human Resources Manager - Kauffman Stadium in Kansas City, Missouri
Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us on Facebook, Instagram and Twitter.
The HR Manager, HR Shared Services is responsible for providing support to managers and employees regarding HR policies and practices, researching and/or investigating concerns and making recommendations that promote positive employee relations. Main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.
This includes conducting workplace investigations and recommending effective solutions and corrective actions in accordance with policy and applicable laws, as well as advising on performance management.
Counsel, guide, and educate managers for optimal performance and resolution of complex employee relations and performance management/discipline matters
Provide non-routine HR Policy consultation, guidance and interpretation for employees, and managers
Respond to and resolve complex employee complaints regarding policy violations, such as allegations of discrimination, harassment, and other work related issues originating from the employee hotline and other sources.
Conduct investigations and prepare relevant documentation, partnering with Global Security, Audit, ER COE and Employment Legal as appropriate.
Recommend appropriate resolution of complaints, develop action plans and follow up to ensure completion.
Coach and advise managers on performance management and discipline matters; ensure documentation is in place and strategize appropriate corrective action steps. Review draft performance improvement plans prior to delivery to the employee.
Consult and review involuntary terminations. Collaborate with HR Business Partners, ER COE and/or line of business leadership as required to properly mitigate risk.
Develop position statements in response to local, state or federal labor complaints, charges, audits and other legal matters. May represent the company for unemployment claims and appeals.
Review dashboard metrics daily to optimize productivity and ensure work is completed in accordance with service level agreements (SLAs)
Bachelor's degree in HR or related field is required.
5+ years of experience in employee relations, HR generalist or related experience
HR certification is preferred
Working knowledge of state and federal employment laws
Demonstrated experience working across multiple states
Exercise sound judgment and make decisions in a fair and consistent manner
Ability to handle stressful situations with grace and diplomacy and remain neutral in difficult employee relations issues
Communicate effectively, both orally and in writing, with individuals at all levels within the organization
Ability to handle sensitive and highly personal information on a daily basis and maintain confidentiality
Work independently to analyze data and provide management with constructive recommendations
Proficient in Microsoft Office and experience with case management technology preferred
Bilingual (English and Spanish) preferred
Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran
Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.