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Humana Diversity and Inclusion Lead in Kansas City, Missouri


The Diversity and Inclusion Lead creates and implements outcomes-based cultural competency strategy that is aligned with leader standards and organizational development and develops strategy to incorporate data-driven analysis of culturally competent performance of leaders and associates across the enterprise.


  • Promotes an environment of cultural competence through identification and implementation of culturally-inclusive practices and innovations in line with diversity and inclusion strategies.

  • Creates and implements outcomes-based cultural competency strategy that is aligned with leader standards and organizational development.

  • Develops strategy to incorporate data-driven analysis of culturally competent performance

  • In conjunction with ongoing associate experience planning, defines plans for the continual provision, monitoring and improvement of culturally competent performance to impact outcomes

  • Serves as the internal subject matter expert on national and regional trends and developments regarding culturally competent services and as a liaison to internal and external partners.

  • Facilitates leader and team brainstorming sessions, planning engagements and internal training.

  • Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness.

  • Plans, organizes, and develops training curriculum, materials, job aids and programs to meet cultural competence training needs.

  • Uses consultative skills to collaborate with partners to identify gaps related to cultural competency

  • Commit projects and conduct needs analysis with clients to identify and develop relevant solutions

  • Provides expert guidance around study design, research methodology, analyses and interpretation of cultural competence survey results.

  • Advises executives to develop functional strategies (often segment specific) on matters relating to cultural competent leadership and program effectiveness.

  • Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision

  • Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Required Qualifications

  • Bachelor's degree

  • 8 or more years of demonstrated experience in inclusion and diversity

  • 2 or more years of experience developing and integrating cultural competence focused programs

  • Passion for improving inclusion and diversity across the enterprise

  • Demonstrated ability to connect the dots end-to-end and focus on simplifying processes and experiences

  • Strong presentation, facilitation and written/verbal communication skills

  • Problem solving skills and ability to proactively identify and mitigate issues

  • Ability to interface with multiple levels of the organization and to serve as an influence leader and a team player

  • Proven ability to break down silos, facilitate cross-functional collaboration, and leverage resources and opportunities across the enterprise

  • Proven ability to work with highly confidential information

  • Strong skills using Microsoft Word, Excel & Power Point

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Master's Degree

  • Experience with crowd sourcing and/or survey tools

Additional Information

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailboxtasrecruit@humana.com for assistance.

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Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailboxtasrecruit@humana.com to validate the request.

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