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Dickinson Financial Corporation Dispute Care Specialist in Kansas City, Missouri

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Dickinson Financial Corporation is a family-owned bank with a long history of service to the communities in which we do business. Our two banks, Academy Bank and Armed Forces Bank, are committed to this philosophy of service to others, as well as, creating a diverse, equitable and inclusive environment that contributes to immediate results and the long-term success of people. We recruit a diverse mix of talented people to deliver Fast, Easy, and Personal service that is welcoming to all, helping us to achieve our vision of being the "Go2Bank", all while having fun and doing good things along the way!

Summary:

The Dispute Resolution Specialist II is responsible for processing EFT investigation claims in a fast-paced work environment. Person will serve as primary contact for all card related inquiries and research for both internal and external clients. Successful Dispute Resolution Specialist II must be capable of following limited, conceptual instruction and work independently or in a team to reach goal, as well as be dependable, organized, and comfortable with strict deadlines.

Principal Accountabilities:

  • Provide support as it relates to ATM & Card Management for internal and external clients via Chat or Phone.

  • Manage all aspects of EFT Investigations from beginning to end.

  • Perform Assigned Side Work duties and meet their required deadline.

  • Assist other staff members with more difficult cases.

  • Assist with training new staff members on side work duties.

  • Maintain client confidentiality.

  • Additional duties as assigned.

  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

    We Are An Essential Business

    We Are A COVID-Cautious Employer

    We Provide PPE (masks, gloves, sneeze guards) to Reduce Risk of Exposure

    We Disinfect Regularly

    Minimum Qualifications:

  • High school diploma, GED, or equivalent education required.

  • Minimum of 1 year as Dispute Resolution Specialist I

  • Must have proven work experience with low Reg E errors.

  • Proficient with advanced level Microsoft Word and Excel skills.

  • Prior experience in phone or chat-based client service required.

  • Excellent verbal and written communication skills required.

  • Ability to quickly learn new software solutions required.

    Physical Requirements:

    The work environment is typical of a standard office setting. The position is sedentary, exerting 0 -- 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to e xpress or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law. Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to humanresources@dfckc.com or call 816-412-6081 to let us know the nature of your request.

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