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Dickinson Financial Corporation Credit Card Specialist I in Kansas City, Missouri

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, veteran or military status, pregnancy, genetic information, medical condition or disability (physical or mental).

Summary:

This position is responsible for assisting with the daily operations of the credit card department.

Principal Accountabilities:

Specific duties include, but are not limited to:

  • Answering incoming phones calls and responding to written correspondence

  • Researching outages on General Ledger accounts used by the department

  • Performing balance transfers per customer requests

  • Monitoring daily reports including: Foreign transaction report, Activity on accounts blocked report, Over limit report, ACH return items report, Outstanding temporary stolen blocked accounts report

  • Completing the Daily settlement reports with Fidelity Information Systems

  • Posting payments and adjustments to the credit cards

  • Responding to LiveCycle tickets

  • Checking the mail from customers and branches

  • Maintaining the credit card logs

  • Performing maintenance on customer credit card accounts

  • Researching customer inquiries regarding credit bureau reporting and bankruptcy case notifications

  • Credit Line Increases (logging and sending to underwriter, increasing limits upon underwriter approval)

  • Researching Bankruptcy notices and marking accounts as such in FIS

  • Completing the Fin/CEN reports for the Compliance department

  • Input new card to FIS for issue to customer

  • Regular attendance is required, working at the worksite during regular business hours and/or assigned hours.

Minimum Qualifications:

The requirements listed below are indicative of the skills, knowledge and ability required for success in this position:

  • Must work well in a fast paced environment

  • Must be able to multi-task to meet deadlines

  • Must show strong initiative

  • Must be able to prioritize workload independently

  • Possess good organizational skills

  • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards

  • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times

  • Must have strong familiarity and working knowledge of MS Excel software

  • Previous banking experience required

  • A minimum of a high school diploma

Physical Requirements:

The work environment is typical of a standard office setting. The position is sedentary, exerting 0 -- 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.

Equal Opportunity Employer/Disabled/Veterans

Academy Bank and Armed Forces Bank provide equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, veteran or military status, pregnancy, genetic information, medical condition or disability (physical or mental).

Minimum Qualifications:

The requirements listed below are indicative of the skills, knowledge and ability required for success in this position:

  • Must work well in a fast paced environment

  • Must be able to multi-task to meet deadlines

  • Must show strong initiative

  • Must be able to prioritize workload independently

  • Possess good organizational skills

  • Possess a substantial knowledge of guidelines, procedures and regulatory requirements for credit cards

  • Must possess the interpersonal skills to communicate with customers, vendors and fellow employees in a courteous and professional manner at all times

  • Must have strong familiarity and working knowledge of MS Excel software

  • Previous banking experience required

  • A minimum of a high school diploma

Physical Requirements:

The work environment is typical of a standard office setting. The position is sedentary, exerting 0 -- 10 lbs. of force occasionally and/or a negligible amount of force frequently. It involves sitting most of the time but may also involve walking or standing for brief periods of time. Reaching may be required involving extending arms in any direction. Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad. Visual ability to read a computer screen or written documents is necessary. Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required. Hearing is necessary to receive detailed information through oral communication.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, ancestry, protected veteran or military status, disability, pregnancy, genetic information or any other characteristic protected by applicable law.

Armed Forces Bank and Academy Bank are equal employment/affirmative action employers. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to humanresources@dfckc.com or call 816-412-6081 to let us know the nature of your request.

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