Commerce Bank Commercial Change Management Specialist in Kansas City, Missouri
24719 Commercial Change Management Specialist (Open)
Location: 1000 Walnut St, Kansas City, Missouri 64106
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!The Commercial Change Management Specialist Sr. will drive Change Management efforts for key commercial priorities, including our commercial transformation efforts. They will focus on the people side of change as it relates to how we are improving our processes, technologies, and organizational structure. Key responsibilities will be developing and implementing change management strategies and plans that align leaders, maximize employee adoption and utilization, minimize resistance, and drive the desired behavioral changes. These improvements will increase benefit realization, value creation, and our return on investment. This individual works closely with various cross-functional and project teams and other key stakeholders in the organization. Position Duties and Responsibilities:• Define and implement Change Management leading practices and standards for high complexity change initiatives in the Commercial Line of Business including managing change and developing comprehensive communication strategies around change• Apply change management process and tools to support adoption of changes• Create and continually iterate on actionable deliverables for Change Management levers, such as a Change Management plan, communications plan, and training plan (in coordination with the training lead)• Build relationships and engage with leaders and key stakeholders, and measure/monitor their levels of engagement and adoption • Assess the organization’s level of change readiness, identify issues that impact change, and mitigate and manage risks• Measure, demonstrate, and articulate the change impact to the business of specific people, process, and technology changes and make them tangible for employees• Support the design, development, and delivery of communications to leadership and key stakeholder groups• Collaborate with Commercial Process & Systems Trainer on design, development, and delivery of training programs customized by impacted stakeholder group to further user readiness• Lead the measurement and monitoring of change progress• Support operating model and organization design efforts• Manage the overall Change project plans and provide status updates to project teamQualifications:• Four-year degree from an accredited institution; MBA is a plus• Minimum of 7 years of experience in operational or consulting roles supporting system and business process transformation change initiatives; within Sales environments and/or Financial Services industry preferred• Experience managing change related to large enterprise system deployments or large-scale organizational change efforts• Proven ability to identify and translate requirements for Change Management into clear and measurable work products• Excellent engagement, relationship building, and expectation management skills with stakeholders of all organizational levels across a diverse environment• Acute business acumen and understanding of organizational issues and challenges• Familiar with market leading change management tools and techniques, and how to use them in an integrated, strategic and creative way• Passion for designing creative ways to optimize engagement and learning • Experience applying innovative solutions to drive change adoption and measuring and monitoring adoption effectiveness• A solid understanding of how people go through a change and the change process• Ability to follow through and work with minimal direction or supervision • Aptitude to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions• Exceptional listening skills, and both written and verbal communication skills, including the ability to clearly articulate messages to a variety of audiences• Ability to work effectively at all levels in an organization, be a team player, and work collaboratively with and through others, as well as establish and maintain strong relationships• Willingness to travel within United States (<10%)
Full timeJoin our winning team.
If you’re looking for something more than just another job, we’re looking for you. We’re searching for people with a make-it-happen attitude who also want to make a difference. At Commerce Bank, we take the time to really get to know our customers. Then we work together to help them achieve their goals. It’s a great feeling. We are committed to always bringing our best, which means we are constantly looking for the best to join us. Does that sound like you?
Our policy is to provide equal opportunity to all qualified candidates and employees without regard to gender, race or ethnic background, age, religion, sexual orientation, national origin, marital status, veteran status, disability or any other non-job related factors. We are committed to maintaining a drug- and alcohol-free workplace and candidates will be required to perform a pre-employment drug screen.