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FirstService Residential Client Services Administrator in Kansas City, Missouri

The Company

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

Job Responsibilities

The Client Services Administrator is responsible for effective administration of assigned processing tasks and service queries. This position requires accurate data processing and problem solving with a high attention to detail, while adhering to FirstService Residential’s policy and business rules.

Essential Duties & Responsibilities

  • Timely resolution of activities and processing performed at a high standard to allow the Client Service Center (CSC) to achieve its objectives and vision.
  • Capture all resident and client data electronically in the customer relationship management system.

  • Continuously audit processes to ensure controls are in place that will accurately and in a timely manner capture all customer data.

  • Provides high quality transaction processing services that meet all compliance, quality and risk measures.

  • Consistently meets customer service standards.
  • Resolves queries timely and accurately.
  • Supports and engages team members to deliver team requirements by working together.
  • Actively participates in team discussions, meetings and events.
  • Actively participates with requirements of Client Services Supervisor by keeping accurate records of work completion and work in progress.
  • Actively contributes to escalation procedures, non-compliance and variations, capturing data relating to support.

Additional Duties & Responsibilities

  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.

Education & Experience

  • High school diploma
  • Minimum two years of administrative experience
  • Some college and/or job-related education preferred

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or proficiency required.

  • Exceptional written and verbal communication skills
  • Excellent spelling and proof-reading abilities
  • Confident with data research and analysis
  • Ability to prioritize
  • Ability to work independently
  • Collaborative attitude and team player
  • Exceptional interpersonal skills
  • Highly organized and detail-oriented
  • Consistent professional demeanor
  • Work efficiently under pressure
  • Handle change in a positive manner
  • Open to constructive criticism
  • Reliable and discrete
  • Well-versed in computer software programs
  • Desire to know more than you know and a drive to figure out how to do a job
  • Always seeking new ways to improve efficiencies
  • Ability to manage a high level of stress with a positive attitude

Tools & Equipment Used

  • Computer
  • Phone system
  • Copiers/printers
  • Laminator
  • Postage machine
  • Folding machine
  • Any additional equipment needed to perform task

Travel

  • Local travel to work assignments in the Kansas City Metropolitan area. May require meetings at other FirstService Residential offices in the United States or Canada.

Physical Requirements / Working Environment / Other Requirements

  • The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

  • Sitting at a desk for extended periods of time

  • Working on a computer throughout the day (monitor, keyboard, and mouse)

  • Ability to listen and focus for long periods of time

  • Standing at a copier for extended periods of time

  • Climbing warehouse ladder to access storage boxes

  • Subjected to loud noises when running postage and folding machines

  • Ability to lift up to 30 lbs.

  • Must report to work every day for scheduled shift or take accrued paid time off.

Possess a valid driver's license and insurance and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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