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DST Systems Client Relations Specialist in Kansas City, Missouri

The speed of technology. The influx of data. Shifting regulations. Increased customer expectations.

That's where you'll find SS&C, helping clients find opportunity in ever-changing and complex customer, business, and regulatory requirements. Mastering complexity is a constantly changing and evolving challenge – one that only a few people can embrace and thrive upon.

If you see your opportunity in complexity, then we are the right fit for you.

Job Description:

Company Overview

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Role Overview

Provides daily client support and prepares clients for project/product implementation. Develops client solutions and manages associated tasks within own division. Analyzes root cause, understands the scope and impact of a problem, and prioritizes and escalates issues appropriately. Gathers information to produce internal and external reporting. Reviews client-documented procedures and provides change recommendations; upon client approval, creates internal procedures and publishes/maintains it in the appropriate system. Demonstrates proficient business, product, and tool knowledge and is able to support a greater number of more complex clients. Assists with Request for Proposals and participates in development initiatives that cross the organization. Provides regular communication with the client and anticipates, researches, and solves client issues of a moderate to complex scope, referring only the most complex issues to higher levels.

As a Client Relations Specialist you will:

  • Provide daily client support and respond to client inquiries.

  • Create client funds and update fund options.

  • Set up security and enrollment in products; change client passwords,

  • Research reports aimed at overall quality improvements; create, update, and maintain report documentation.

  • Perform tasks associated with client solutions, such as gathering and writing requirements for smaller scope projects and for components of larger scope projects.

  • Participate in client implementations, conversions, and other financial events.

  • Communicate with clients and stakeholders via conference calls, email, and face-to-face meetings.

  • Work closely with Relationship Managers and clients to provide superior customer service.

Characteristics of Successful Candidates:

  • At least 2 years business-related work experience in a customer service or industry-related position.

  • Strong knowledge of DST products, services, and service practices to provide superior customer service.

  • Strong knowledge of the clients’ business and culture in order to develop short- and long-range business plans for add-on business opportunities, services, and/or sales.

  • Preferred knowledge of JIRA and PowerSelect

  • Ability to work in a fast-paced, team environment

  • Efficient time management with strong organizational skills

Location:

Kansas City Missouri

SS&C is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, color, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here and here. SS&C is committed to working with and providing reasonable accommodation to job applicants with disabilities. If you are a qualified individual with a disability and need an accommodation or accessibility assistance to complete the online application, please contact us at PeopleCenter@dstsystems.com for assistance.

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

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