Federal Deposit Insurance Corporation Chief, Consumer Response Center Section CM-301-01, Temporary Promotion NTE 1 Year in Kansas City, Missouri
This position is located in the Division of Depositor and Consumer Protection, Kansas City Regional Office of the Federal Deposit Insurance Corporation and provides support in the areas of consumer affairs and consumer protection.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Learn more about this agency
Supervises, plans, directs and coordinates the work of a group of employees in the Consumer Response Center. Directs the timely and proper completion of the work assigned.
Assures the work of the employees adheres to Federal and state consumer protection laws.
Researches and responds to the most difficult and complex issues involving consumer complaints and inquiries with the staff of the Regional and Washington offices including Community Affairs, Compliance Examinations and Compliance policy sections as well as the Regional and Washington Office Legal staffs. Appropriate summaries are prepared of the subject research.
Monitors consumer complaints and inquiries for patterns or practices indicative of violations of laws and regulations or unfair and deceptive acts by the financial services industry or individual financial institutions and identifies area where enhanced consumer education is needed.
Maintains contacts and effective working relationships in the Washington Office, other Federal and State regulatory agencies, and State Consumer Protection offices to ensure timely and efficient referral of consumer complaints and inquiries to appropriate offices as well as ensure receipt of complaints and inquiries for institutions within FDIC's jurisdiction.
Meets with financial institution management and/or the Board of Directors to discuss patterns or practices indicative of violations of law and regulation and recommends programs for the correction of unsatisfactory conditions or trends. Conducts on and off-site meetings with management of financial institutions with a goal of implementing corrective programs and commitments for corrective action.
Occasional travel - This position requires overnight travel.
- #### Job family (Series)
0301 Miscellaneous Administration And Program
Conditions of Employment
Completion of Confidential Financial Disclosure may be required.
Employee may be relocated to any duty location to meet management needs.
Moderate Risk Position - Minimum Background Investigation (MBI) required.
THIS IS A TEMPORARY PROMOTION FOR 1 YEAR. This temporary promotion may be ended earlier or extended for up to 5 years based on management’s needs. It may also be made permanent without further competition. If the temporary promotion is not made permanent and its duration is one year or less, the employee will be returned to a position that is comparable to his or her permanent position (i.e., same series, grade, and duty location) in the same or successor Division/Office. If, however, the temporary promotion is not made permanent, is to a position in a different Division/Office from the employee’s permanent Division/Office, and exceeds one year (including extensions beyond one year of initial temporary promotion appointments of one year or less), and the position is in a different Division/Office from the employee's permanent Division/Office,employee will not be returned to his or her permanent position of record. Instead, the employee will be placed in a permanent position comparable to his or her permanent position of record (at the same grade and pay) in the Division/Office and duty location where the temporary assignment is located. Since an extension of a temporary promotion beyond one (1) year will directly impact the employee’s return rights to his or her permanent Division/Office and duty location, the employee must concur in advance with any extension of the temporary promotion beyond one (1) year.
At the end of the temporary promotion, the employee’s basic pay will be set at the rate received prior to being temporarily promoted, regardless of length of the temporary promotion. Pay rate shall be increased to reflect pay increases (if any) received while temporarily promoted, as long as the resulting rate does not exceed the new range maximum.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify for this position applicants must have at least one year of specialized experience equivalent to at least the CG-13 level in the Federal service. Specialized experience is experience supervising/leading professional and technical staff, to include planning/assigning work, determining priorities, monitoring staff performance, identifying performance issues, and implementing and evaluating training strategies to improve performance; and, experience conducting or directing bank examinations, consumer complaint investigations, or other activities related to consumer protection, fair lending and civil rights laws and regulations as they pertain to financial institutions.
Applicants must have met the qualification requirements (including selective placement factors - if any) for this position within 30 calendar days of the closing date of this announcement.
There is no substitution of education for the experience for this position.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
If selected, you may be required to serve a supervisory/managerial probationary period.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed, to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below. Top ranked candidates will be referred to the selecting official for further review and consideration.
Ability to perform a full range of leadership and supervisory duties including assigning work, reviewing work products, training employees, and creating opportunities that are equitable and consistent with Corporate diversity goals.
Comprehensive knowledge and understanding of the corporation’s organizational and management principles and practices, structure, function, operation programs and objectives.
Comprehensive knowledge of Federal and state consumer protection laws and regulations, FDIC directives and policy statements related to the operations of DCP and the Consumer Response Center.
Ability to research and analyze data relating to consumer protection, to assess problems or issues, and develop solutions in order to make program recommendations.
Ability to communicate orally to provide guidance and training and to sufficiently respond to the FDIC Chairman and other management, Congress and the White House, and other federal and state regulatory agencies.
Ability to communicate in writing to provide guidance and training and to sufficiently respond to the FDIC Chairman and other management, Congress and the White House, other federal and state regulatory agencies, bankers, and the general public.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
To preview questions please click here.
Background checks and security clearance
Q - Sensitive
Drug test required
- Required Documents
Please review the following to determine your eligibility and which document(s) is required to complete your application:
FDIC EMPLOYEES: Submit a final digitally signed copy of your most recent Annual Performance Appraisal and Evaluation form. The final PDF form is also acceptable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
- How to Apply
How to Apply
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process.
You must apply online. Applicants requesting an exception from the online process must contact the Human Resources Specialist or contact point listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. EST (Eastern Standard Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Agency contact information
Federal Deposit Insurance Corporation FDIC Human Resources Branch 1100 Walnut Street Kansas City, Missouri 64106 United States
Learn more about this agency
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
- Fair & Transparent
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
- Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Learn more about disability employment and reasonable accommodations or how to contact an agency.
Legal and regulatory guidance
- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518505300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Open & closing dates: 12/04/2018 to 12/18/2018
Pay scale & grade: CM 01
Salary: $124,377 to $207,319 per year
Appointment type: Permanent
Work schedule: Full-Time