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Abbott Bilingual Donor Contact Specialist in Kansas City, Missouri

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.

About Abbott

The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.

Our pioneering technology spans the world of healthcare operations — with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.

Our location in Kansas City, MO currently has an opportunity for a Bilingual Donor Contact Specialist. In this role you are responsible for handling inbound and outbound phone inquiries, internal and external emails, and inter-company communication regarding the drug screening process. The position requires strong oral and written communication skills, as well as the ability to problem solve. Appropriate documentation of client, donor, and agent activity is critical. This role encompasses both full and part time opportunities. Full or part time schedules will vary between 7AM and 7PM, Monday – Friday.

WHAT YOU’LL DO

  • Respond to phone and email inquiries regarding employment drug screen results. Answer questions regarding donor contact procedures and communicate with donors regarding pending results.

  • Track and follow-up on documentation related to the screening process, handling the information with discretion and ensuring documents are provided to the MRO vendor in a timely manner.

  • Resolve questions, inconsistencies, or missing information as required.

  • Prepare and sort source documents, identify and interpret calling required and data to be documented.

  • Document all calls, emails, and any other client/donor interactions into the appropriate software platform following each request or inquiry and enter necessary codes to represent the action taken. Make necessary corrections to information entered.

  • Compile, sort, and verify accuracy of all donor information in the review process. Request documentation from vendors, clinics, or clients as required to complete the transaction.

  • Other duties as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • High school diploma or general education degree (GED) required;

  • One to three months related experience and/or training;

Preferred

  • 2-3 years of experience in customer services

  • Prior drug testing knowledge is preferred.

  • Federal DOT drug testing regulation knowledge is preferred.

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

  • Training and career development , with onboarding programs for new employees and tuition assistance

  • Financial security through competitive compensation and retirement plans

  • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

  • Paid time off

  • 401(k) retirement savings with a generous company match

  • The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

An Equal Opportunity Employer

Abbot welcomes and encourages diversity in our workforce.

We provide reasonable accommodation to qualified individuals with disabilities.

To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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