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Commerce Bank Bank Operations Representative in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Utility Specialist position is responsible for performing a variety of functions within Deposit/Trust Operations including the following: filling in for various clerical level jobs as the need arises whether due to peak time of month or year, conversion issues, leave of absence etc. They may also work on projects and must consistently look for process improvement initiatives. The incumbent must be knowledgeable about the many departments and job functions throughout the Division.

Essential Functions

  • Perform tasks of low to moderate complexity for a broad variety of positions across the operations organization (50%)

  • Meet accuracy and timeliness measures for work performed (25%)

  • Identify process improvements leveraging experience and knowledge from other areas and collaborate on implementation (20%)

  • Perform other duties as assigned (5%)

Work Schedule

  • Monday - Friday, 8:00am-5:00pm.

Knowledge, Skills, & Abilities Required

  • Position may be filled as a level I (Representative) or level II (Specialist) depending upon skills & experience

  • Basic knowledge of the banking industry, including best practices

  • Excellent customer service skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and casts a positive shadow that is aligned with our culture and Core Values

  • Ability to learn new processes quickly

  • Motivated and organized self-starter with strong attention to detail

  • Agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Ability to work off-shifts as necessary

  • Basic level of proficiency with Microsoft Word, Excel and Outlook.

Education & Experience

  • Associate's Degree or equivalent combination of education and experience preferred

  • 1+ years financial services or related experience required

  • 3+ years customer service experience required

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.