UMB Bank ATM Proj & Logistics Spec in Kansas City, Missouri
What You'll Do:
The ATM Project & Logistics Specialist is a crucial member of the ATM operation of the bank. The Specialist will provide oversight on all aspects of ATM project activities, including setup, installations, removals, relocations, and upgrades of ATMs. The Specialist will work with business partners and team members as needed to execute projects.
Job duties include the following
Oversee vendors billing, fulfillment, and meeting SLA performance per terms of the contract, including that all ATM installations meet the appropriate ADA and branding guidelines.
Responsible for effectively organizing, managing, and executing projects. Clearly setting project scope, objectives and definitions. Gathering and defining detailed project requirements.
Plan, direct, and coordinate activities of internal and external partner teams to ensure that goals and objectives of assigned projects are met within prescribed timeframes, while meeting or exceeding quality, risk, compliance, and funding parameters.
Evaluates processes and procedures and recommends improvements that increase efficiency, boost revenue and decrease cost.
Order and manage device and part inventory levels at optimal levels. Requires implementation of best practices. Update in ATM Internal and External site as needed
Responsible for business unit quality testing on a variety of new and existing functionality and applications, including planning, developing, executing and maintaining manual test cases and test scripts based on business requirement documents.
Manages multiple avenues of issues through ticket resolution, monitoring email and phone communications to ensure business expectations for service standards are being met
Performs remediation of incidents and problems using monitoring tool functions and procedure documentation. Reports and follows up aging and reoccurring ATM issues.
Effectively communicates issues and status updates with business users, service providers, and management teams.
Other duties as assigned.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at careers.umb.com to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.
In this Role, You will Need:
Problem solving skills
Client focus and strong customer service skills
Applicable computer related skills
Proficiency in MS Office (Word, Excel, Visio, PowerPoint)
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Who You Are:
5+ years vendor management experience
5+ years project management experience
3-5 years ATM experience
1-2 years Banking industry experience
ATM Proj & Logistics Spec
1010 Grand Blvd