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Nelnet Product Operations Analyst - Consumer Services in Jefferson City, Missouri

Nelnet is a student loan servicer that's grown into a fiber internet pioneer, real estate investor, and software provider. But that's just the beginning. With 6,500 associates and growing, we take our business wherever superior customer experiences and ingenuity are needed.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The product analyst role is intended to improve product performance through metrics, processes and analysis. The product analyst is responsible for optimizing the tools that support our products, collecting and analyzing data to drive continuous improvement while minimizing risk and cost. The Product Analyst will work with Product Managers and Product Owners to evaluate and recommend improvement to the product. The product analyst will work in a collaborative framework with the product team, delivery team and stakeholders to recommend, implement and monitor best practices to support product operations.

JOB RESPONSIBILITIES:

  1. Monitor product performance, research topics and provide clear and concise summaries, as well as recommendations and structured next steps.

  2. As the primary data interpreter, analyze reports and provide insight to the team to improve products and uncover actionable insights that help propel the business forward.

  3. Review, interpret and analyze data to identify process, procedural and/or system deficiencies. Make recommendations for procedural or system changes to reduce corporate risk, cost and improve customer experience.

  4. Collaborate with Product and Operational Leaders to build reports and dashboards that help to understand key insights about our users.

  5. Develop and maintain regular reporting related to potential new products and growth opportunities, as well as current products in market.

  6. Collaborate closely with internal product team members to develop reporting processes that ensure each team has the data needed to achieve performance targets.

  7. Develop and oversee processes related to product operations.

  8. Analyze and recommend vendors and tools, while providing vendor management support.

  9. Provide support to the team for requested tasks, proactively organizing tasks, communicating and developing next steps.

EDUCATION:

Bachelor’s degree in Business, Marketing or related field

EXPERIENCE:

  1. 1-2 years experience using an Agile methodology

  2. 1-2 years experience working with process engineering, preferred

  3. Proven experience working with Senior Executives preferred

  4. 2+ years student loan experience preferred

  5. Vendor Management experience preferred

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  1. Ability to prioritize and manage multiple concurrent projects.

  2. Flexibility to adapt quickly to new requirements, situations, programs, and services.

  3. Ability to remain customer focused while being a team player.

  4. Solid leadership, motivational and organizational skills.

  5. Outstanding analytical skills to structure complex analysis and drive insights.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) .

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Corporate Recruiting.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

Nelnet is a leading student loan servicer – but we’re even more than that. We’re a professional services company, telecommunications innovator, and K-12 and higher education expert (and that’s just the shortlist). For over 40 years, we’ve been serving our customers and making their dreams possible.

EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)

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