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Wolters Kluwer Fulfillment Associate / Client Service in Jefferson City, Missouri

Wolters Kluwer (http://www.wolterskluwer.com/) is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Wolters Kluwer combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Responsibilities:

  • Complete the necessary Centralized Entity Selection (CES) fields including; selecting the appropriate entity, entering the most complete case number from the main legal document (i.e. Summons, Subpoena, Writ of Garnishment, etc.), selecting the appropriate lawsuit type and lawsuit subtype based on the documents, and adding the appropriate remarks to the transmittal

  • Make take/reject determinations, using the available information in Arrow, the Jurisdictional Information Sheet (JIS), and the various state department websites

  • Performing worksheet searches to determine the appropriate entity on subsequent pleadings that do not clearly indicate the entity being served

  • Place items on hold, if there is an outstanding query that requires additional action. Notates appropriate internal comments stating the reason for the hold. Follows up on outstanding items, until remedied and removed from the “on hold” list

  • Coordinate with Service Team members to have entities and/or representation added to ARROW

  • Handle processing and/or formatting queries from the processing teams within a team shared mailbox and escalate to a senior team member as needed

Qualifications:

  • A minimum of two years of customer service and/or administrative experience

  • Bachelor’s degree from an accredited college or university preferred

  • Ability to manage multiple projects simultaneously

  • Basic understanding of the legal industry

  • Proficient with Microsoft Office Suite applications including Word, Excel and Outlook

EQUAL EMPLOYMENT OPPORTUNITY

Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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