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National Dentex Technical Advisor I in Fenton, Missouri

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Technical Advisor.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls

  • Make proactive calls to follow up on completed cases for new doctors and for new products.

  • Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.

  • Provide special attention to new doctors and doctors that are experiencing concerns

  • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.

  • Analyze remakes by customer and ensure any issues are resolved.

  • Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.

  • All other duties as assigned.

Skills and Abilities Required:

  • Must have computer skills including typing and familiarity with Microsoft Office products.

  • Verbally communicate via telephone-maintaining a positive demeanor

  • Verbally communicate with all levels of staff-maintaining a positive demeanor

  • Takes initiative

  • Excellent listening skills

  • Attention to detail

Minimum Education and Experience Required:

  • High school diploma or GED equivalent

  • Minimum 12 months experience of direct dental customer service experience on technical related issues

  • Minimum 12 months production experience, preferred

  • PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies:

  • Strong Communication Skills

  • Customer Focus

  • Problem Solving

  • Decision Quality

  • Willingness to Learn

  • Productive Work Habits

Hazardous Materials or Equipment Used:

  • All Office Equipment

  • Potential Exposure to Bloodborne Pathogens

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.

Qualifications

Behaviors

Required

  • Loyal: Shows firm and constant support to a cause

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

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