Trane Technologies HVAC Service Contract Administrator in Fenton, Missouri
HVAC Service Contract Administrator
Fenton MO 101 Matrix Commons, Fenton, Missouri, United States
Requisition # 2005574
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AtTrane Technologies® we Challenge Possible. Our brands – includingTrane®andThermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world.
Trane in St. Louis is hiring a Service Contract Administrator! As a Service Contract Administrator, you are responsible for supporting our outstanding team of Service Account Managers, including building estimation, transitioning back to account manager, and upon successful sell, entering the order.
Produce monthly feedback with regards to contract performance and renewal status.
Sets-up service agreements in system application based on transition documents.
Report out on contract compliance.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Connect and communicates with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.
Validates cost to date and reconciles project data in business system.
Reconciliation of purchase order discrepancies to support the Service fulfillment process.
Reviews billing backlog and coordinates/communicates with Project Managers, HVAC Field Technicians, customers, and Trane claims as necessary to resolve obstacles.
Participate in and contribute to lean improvements activities
College degree (Associates or higher) strongly preferred
Self-starter who can think critically, handle high volume workload and fast paced environment
Highly proficient with Microsoft Office Suite, especially Excel
Experience in Contract Administration within a Service organization preferred
We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world.
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.