U.S. Bank Business/Operations Spec 2 (Mortgage User Support) in EARTH CITY, Missouri

Agents provide mortgage staff with solutions related to navigation of mortgage applications, ongoing defect fix releases, product guidelines, system outages, hardware/software issues, password resets and login issues. Solutions may be associated with procedures, data entry in mortgage applications, system performance times, loan maintenance, training needs, or guiding the user to the appropriate specialized team for answers. Requests for assistance may be presented via incoming phone calls, shared email box, and pager. Staff also represents the User Support team on various projects, future enhancements, and tracks issues during production system updates.

**Hours are 10AM-7PM

Qualifications:

Basic Qualifications

  • Bachelor's degree, or equivalent work experience

  • Two to three years of experience in operations/technology project management activities

Preferred Skills/Experience

  • Solid Mortgage experience

  • Mortgage origination experience

  • General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit

  • Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders

  • Thorough understanding of project management and testing methodology and procedures

  • Ability to develop test schedules, review testing plans, track test issues and report on test results

  • Strong analytical and forecasting skills

  • Ability to manage multiple tasks/projects and deadlines simultaneously

  • Ability to work as part of a project team

  • Excellent verbal and written presentation and communication skills

  • Excellent computer skills, especially Microsoft Office applications

Job: Business Ops Analysis

Primary Location: Missouri-MO-Earth City

Shift: 1st - Daytime

Average Hours Per Week: 40

Requisition ID: 180044625

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.