U.S. Bank Business/Operations Spec 2 (Mortgage User Support) in EARTH CITY, Missouri
Agents provide mortgage staff with solutions related to navigation of mortgage applications, ongoing defect fix releases, product guidelines, system outages, hardware/software issues, password resets and login issues. Solutions may be associated with procedures, data entry in mortgage applications, system performance times, loan maintenance, training needs, or guiding the user to the appropriate specialized team for answers. Requests for assistance may be presented via incoming phone calls, shared email box, and pager. Staff also represents the User Support team on various projects, future enhancements, and tracks issues during production system updates.
**Hours are 10AM-7PM
Bachelor's degree, or equivalent work experience
Two to three years of experience in operations/technology project management activities
Solid Mortgage experience
Mortgage origination experience
General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
Thorough understanding of project management and testing methodology and procedures
Ability to develop test schedules, review testing plans, track test issues and report on test results
Strong analytical and forecasting skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Ability to work as part of a project team
Excellent verbal and written presentation and communication skills
Excellent computer skills, especially Microsoft Office applications
Job: Business Ops Analysis
Primary Location: Missouri-MO-Earth City
Shift: 1st - Daytime
Average Hours Per Week: 40
Requisition ID: 180044625
U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.