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USI Insurance Services National Commercial Lines Trainer in Des Peres, Missouri

National Commercial Lines Trainer

Alternate Locations:

OH - Dublin, Remote- Central Time Zone, Remote- Eastern Time Zone, Remote- Mountain Time Zone, Remote- Pacific Time Zone

Position Title: (https://jobs.usi.com/Jobs/ApplicationMethods?jobId=21443) National Commercial Lines Trainer

Department: Commercial Lines

Reports to:National Commercial Lines Training Manager

Gene ral Description:

Responsible for the training and support of Commercial Lines Operations employees at a national level, on the agency management systems, software tools, workflows, processes, and Best Practices.

Respons i bil iti es:

· Assist all Commercial Lines Operations team members with answer to questions related to systems and processes by monitoring theshared support email inbox.

· Conduct webinars, create on-demand courses, and support other training needs as requested.

· Assist in the creation and development of new training content and materials as requested.

· Participate in individual and team projects to support training initiatives as assigned.

· Assist in assessing training needs.

· Stay up to date on new systems product information and technology to continually improve knowledge to help support Commercial Lines operations users.

· Other various projects or duties as assigned.

Know ledge, Skills and Abilities:

· 3-5 years of experience in an insurance agency as a Commercial Lines Account Manager preferred.

· Bachelor’s degree preferred,but not required.

· Experience using Sagitta, ImageRight and Workflows desired.

· Intermediate knowledge of Microsoft Office products, including Word, Excel, and PowerPoint.

· Experience using Webex or other virtual platforms to train associates and manage web-based classroom settings.

· Must be able to maintain an engaging, energetic, and professional demeanor in a training room or virtual setting.

· Ability to work independently, under pressure, and balance multiple priorities with acute attention to detail.

· Ability to work in a fast-paced environment with minimal instruction and supervision and a high degree of accuracy.

· Strong interpersonal, organizational, and time management skills. Must be well-organized, a self-starter, and possess a high degree of attention to detail.

· Strong communication skills needed, both oral and written.

· Strong business writing or technical documentation skills desired.

· Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing accurate information and guidance.

· Ability to interpret and diagnose complex information, resolve and respond appropriately and accurately.

· Must be a collaborative team player willing to learn new skills quickly.

· Experience with training individuals or groups of people.

· Experience and understanding of eLearning practices is a plus.

· Property and Casualty insurance license preferred.

· Must have the ability to travel to various USI offices. Limited overnight travel.

Due to COVID-19, employees are currently working remote and will need access to the internet with the ability to work virtually.

Job ID:


EOE including Disability/Veteran https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf