Kelly Services Helpdesk Support Analyst - Direct Hire opportunity in Creve Coeur, Missouri
Helpdesk Support Analyst - Direct Hire opportunity
This position will start out remote but will report to the office once it opens back up hopefully in June or July. It all depends on Covid.
We looking for new employees to join our client's team as Helpdesk Support Analysts. This is an exciting position where new employees can expand their career in IT, including substantial training and certifications over the first year of employment. Working as part of a team, successful candidates will share their values and have an interest in working with the latest technologies to provide exceptional customer service in support of their clients. Our client is a 24/7 operation. A variety of shifts are available, and you must be able to work flexible shifts.
Essential duties and responsibilities include, but are not limited:
Serve as the initial contact for reporting technical issues, and answering questions regarding upgrades, installations, and other software/hardware/network issues.
Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.
Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools.
Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation (per client guidelines).
Escalate unresolved issues to Team Leads.
Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
1-2 years of experience in an end-user support role.
1-2 years of analytical and problem-solving skills.
Experience in a Service Desk environment a plus
Must be able to work flexible schedule
Why Kelly ® ?
The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ® ) is one focus within the full array of Kelly Services® workforce solutions.
Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.
The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook (https://www.facebook.com/kellyservices) , LinkedIn (http://www.linkedin.com/company/kellyservices) and Twitter (https://twitter.com/kellyservices) .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)