Kelly Services Sales Support Specialist in Chesterfield, Missouri
Kelly Services is seeking a Sales Support Specialist in Chesterfield, MO!
Hours: 8:00 am - 5:00 pm M-F
Pay rate: $20.00/hour
Location: Chesterfield, MO 63107
Inbound and outbound sales, data entry, completing asset verification, SalesForce at charter Thursday open and Tuesday after noon
Position Summary: This role will serve as the first contact for inquiries from customers. Enhance the return on the total business through delivering exceptional customer service/sales support. Perform total customer service for all assigned customer accounts, Bunge sales personnel plant locations. Assist all Bunge disciplines in expediting Total Quality Service to our customers. Act as an advocate for both the customer as well as for Bunge Oils, ensuring orders are handled in an efficient and profitable manner. The Sales Support Specialist is engaged in establishing and enhancing the satisfaction of internal and external customers. The main focus is managing the relationship of customers, solving problems, providing and maintaining appropriate information and excellent customer service support. Maintain existing business by monitoring and reporting changes in customer purchasing patterns to sales manager. This position provides an excellent exposure to multiple facets of one of Bunge s Value Chains.
Core Functions: The Sales Support Specialist performs a variety of tasks from quotation through contracting and/or ordering process, closely working with other roles in Customer Service and other business areas. The role also provides extensive support in customer query management.
Customer Master Data
- Manage customer contact information including initial customer set up or change of customer data.
Managing the quotation process on a daily process
Assist and advise customers in selection of product
Work with customers to ensure product needs are met
Edit spot quote data in SAP and validate conditions of the quote, eg. delivery, products, margin etc.
Send quote to customer and support negotiations with required data
Work with the contract team and assist Oils Sales and Pricing building the contract quotes
Build contract quotes for futures working with the sales teams
Create contracts based on booking data and agreed terms on quotation
Review contracts and validate contract attributes sent by the Oils Contract Team.
Manage contracts throughout the lifetime of the contract period drag management ei managing unfulfilled contracts
Entering orders in SAP based on customers purchase orders and arrange delivery for contracted volumes and terms
Coordinate shipment of products with manufacturing facilities
Changing and updating order based on customer / plant request
Issue Resolution Query management
Investigate and resolve pricing issues, billing concerns
Investigate and assist with resolution of customer complaints by gathering the relevant information from systems, databases or from internal partner organization for efficient problem solving and issue resolution
Manage incoming calls and emails by researching and responding to customer inquires received via multiple sources
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.