Oracle Director, Workforce Management (WFM) - Oracle North American Application ConsultingResource Director-Ops in Chesterfield, Missouri

Manages resource utilization, planning, and allocation of staffing needs for projects. Includes offshore resources.

Responsible for coordinating the placement of consultants on client and internal assignments to result in the highest utilization and margin percentage results. Responsible for tracking the training, skill profiles, and resumes for consultants. May also be responsible for profiling available external resources to fit project demand and budget. External sources include offshore, nearshore, and contractors. Strong understanding of the tools available to be able to provide statistical trend data in terms of utilization, project staffing mix of resources, ADR, open specifications, etc, as needed for management.

Assists in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interacts across functional areas with senior management or executives to ensure unit objectives are met. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Director, Workforce Management (WFM)

Oracle North American Application Consulting


*Oracle *offers an integrated array of applications, databases, servers, storage, and cloud technologies to empower modern business. For most companies, flexibility is critical. Oracle provides a wide choice of software, systems, and cloud deployment modelsincluding public, on-premises, and hybrid cloudsto ensure that technology flexes to the unique needs of a business. Oracle Cloud is a complete, integrated stack of platform, infrastructure, and application services.

With advanced scalability and security, Oracle Cloud enables technical agility across the enterprise, connects people to information for clearer insights, and fosters efficiency through simplified workflows. More than 420,000 customers across 145 countries have harnessed Oracle technology to accelerate their digital transformation.

*ORACLE Cloud: *The comprehensive nature of Oracle Cloud is a key selection consideration for customers. Oracle has the broadest cloud portfolio in the industry, delivering a complete range of production-level, cross-functional business applications for each part of an organization with information and data shared seamlessly across Oracle Cloud Applications and other systems.

Business users have the latest innovations at their fingertips across sales and marketing, customer service, finance and accounting, supply chain management, human capital and talent managementall enriched with social engagement and collaboration tools and an intuitive user interface that works on any mobile device. These applications have been architected on a modern and open service-oriented platform and infrastructure to simplify integration needs and lower an organization s total cost of ownership.

With such extensive functionality across business processes, customers can solve their business problems with complete solutions that give them end-to-end execution and complete visibility. There are no information silos, and no need to coordinate software upgrades between vendors, integrate data, or manage disparate security policies.

*Oracle Consulting: *Lack of resources and expertise has replaced security as the #1 cloud challenge. Oracle Consulting experts deliver industry-leading solutions utilizing their experience and the most sophisticated Oracle product access, capabilities, methods, and tools across diverse industries and geographies.


*TITLE: *Director, Workforce Management (WFM)

*REPORTING RELATIONSHIP: *GVP North American Application Delivery


The WFM Director will play a pivotal role evolving and delivering the organization s supply and demand management capabilities and results. This is a senior leadership role within the OCS organization responsible for (in a highly entrepreneurial manner) raising the bar across the department. S/he is responsible for driving new workforce management practices and tools to optimize staffing models, skills inventory management and alignment, and ensuring they are implemented effectively and creating value for clients and the organization. This is a unique opportunity to engage and transform the organization cross-functionally. S/he will bring extensive experience driving efficiency and effective staffing models for large teams (500 ). S/he will be responsible for partnering with leaders across the organization to significantly accelerate the growth of the business, drive revenue target achievement, reduce costs, disrupt standard processes, and exceed team member and client expectations.

Specific responsibilities:

Provides strategic direction for the NAAC workforce planning function.

Defines, implements, and manages workforce methodology and activities.

Works closely with Finance, Operations, and HR to develop and maintain staffing model(s).

Maintains a current inventory of department employee skills, supply of those skills, and associated demands.

Drives efficiency by proactively managing supply and demand forecast, actuals, and building low cost staffing models.

Provides regular status reporting and forecasts to leadership.

Implement and optimize WFM tool set.

Hire and lead only the best talent to ensure continuity and optimized staffing practices.

The Director will be measured on the following business metrics (to be set as a part of FY planning):

  • Cost to implement - reducing costs via optimized staffing models.

  • Utilization / chargeability - maximizing utilization by minimizing bench time.

  • Revenue target to actual attainment - ensure estimators are accurate and the project is modeled correctly to execute with precision.

  • Time to implement - reduce delivery schedule by ensuring optimal resources are allocated at the right times.


Creative Out of the box thinker to maximize value for clients and Oracle

Analytical Loves to run and rerun models to find efficiencies and improvement opportunities.

Continuous improvement never satisfied, always challenging your own status quo and the team.

Bold ability to design and lead models impacting senior leaders and over 700 team members.

Collaborative build trust and great relationships with various departments and leaders (HR, Finance, Consulting leaders, etc.).

People management experience: 3 years. Proven ability to hire and grow top performers. Ensure excellent execution by team.

Excellent communication and cross-functional teamwork skills. Able to handle challenging meetings with internal and external executives.

Hands on not just a leader/talker but also wants to roll up her/his sleeves to get the job done.

Technical aptitude and business acumen.

Systems thinking ability to build and optimize systems (software, data, people).

Entrepreneurial - highly collaborative leader who can navigate different personalities, work well with teams, and believes that 1 1=>3,

A strong focus on ownership and execution. A leader with the appropriate level of drive and toughness to effectively manage in a fast-paced environment, ensuring results and deadlines are achieved.

A strong balance of strategic and tactical skills, with a high level of intellectual, agility and capacity for original thought.

An enthusiastic, high-energy and motivating leader who is visibly passionate and is capable of inspiring and galvanizing an organization.

Focuses on actions and outcomes; driven to over achieve.


A Bachelors degree is preferred. An advanced degree is a plus.


As part of Oracle's U.S. employment process, candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

Prior Employment Verification

Education Verification

Social Security Trace (U.S. only)

Criminal Background Check

Motor Vehicles Records (U.S. only where required for position)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle Supports Workforce Diversity


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Job: *Business Operations

Organization: *Oracle

Title: Director, Workforce Management (WFM) - Oracle North American Application ConsultingResource Director-Ops

Location: United States

Requisition ID: 18000L1X