Missouri Professional Services Jobs

Jobs.mo.gov mobile logo

Job Information

Panasonic IT Analyst II in Bridgeton, Missouri

Role and Responsibilities

  • Support and develop business operations and key initiatives

  • Investigate and solve functional and technical demand

  • Measure quality of deliverables in support of IT goals

  • Practice and adhere to IT concepts and standards and make suggestions for improvement

  • Analyze business requirements and generate solution designs

  • Design, develop and document processes and procedures within IT framework

Qualifications and Education Requirements

  • Bachelors Degree preferred. Equivalent experience, education and/or certifications may be considered in lieu of Bachelors.

  • 2+ years experience with degree

  • 5+ years relevant experience without degree

Skills

  • Possess a basic understanding of the financial impact

  • Provide detailed creation of documentation and requirements using cases

  • Define and create functional and system design specifications

  • Define preliminary problem statement and research topic

  • Understand technical concepts and apply the knowledge to discussions with vendors and consultants

  • Evaluate, document, and resolve reported issues from customers

  • Strong written and oral communication skills

  • Find ways to improve and promote quality

  • Research, meet, and identify issues with vendors to ensure a proper fit

  • Work in a team setting to improve oneself and coworkers

Additional Notes

  • Experience in the following areas

  • Microsoft Dynamics 365 Field Service experience preferred. Work order management system for field support experience ideal.

  • Microsoft Power Apps and Flow

  • Vendor management. Leverage multiple vendors to deliver solutions. Ensure that vendors are meeting agreed upon commitments

  • Knowledge of Desktop systems, networking and server support. Key will be to communicate with end users and tie in the right support areas.

  • Experience with a Service Industry is desirable, but not required

  • Business Relationship management skills

  • Provide end user desk-side training for client technologies

  • Drive continuous process improvement of internal IT processes in order to meet changing business unit conditions

  • Make recommendations and drive process improvements for Service Support processes and the Service Desk

  • Provide the ITS organization with feedback on the direction of the support based on interactions with end user.

  • Execute change management tasks including communication to key user communities, providing subject matter expertise, providing training and documentation where appropriate

DirectEmployers